Air Concierge (CLT FT)
About The Position
The Air Concierge is responsible for delivering an exceptional customer experience by serving as the primary point of contact for arriving and departing passengers and flight crews. This position supports the coordination of ancillary services and ensures seamless execution of customer requests, both within the Executive Terminal and on the aircraft parking ramp. The Air Concierge works closely with the Line Service Manager and site leadership team to provide prompt, professional service and to proactively communicate and escalate any customer needs, issues, or concerns.
Requirements
- High school diploma or equivalent required
- Must have open work availability as schedules may vary, nights and weekends included
- Valid driver’s license for at least 3 years with fewer than seven points is required
- Ability to read, write, and communicate effectively in English
- Ability to work both indoors in the Executive Terminal and outdoors on the aircraft parking ramp
- Must be able to lift and handle luggage and materials on a regular basis
- Exposure to varying weather conditions and aircraft noise
- Must be able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions.
- May be required to work nights and weekends.
- Regularly lift and/or move up to 50 pounds.
Nice To Haves
- Minimum of two (2) years of customer service or line service experience preferred
Responsibilities
- Greet and welcome passengers and flight crews upon arrival on the aircraft parking ramp
- Provide direction to the terminal or coordinate passenger pick up logistics
- Deliver a high touch, personalized customer service experience aligned with Modern Aviation standards
- Thank customers for their visit and encourage repeat business
- Assist with offloading and loading passenger luggage and baggage
- Support flight crews with baggage handling and transportation needs
- Assist with interior aircraft cleaning and trash removal, as requested
- Provide catering, coffee, ice, newspapers, and other amenities during departure preparation
- Coordinate and position rental vehicles for arriving passengers
- Escort customer vehicles on and off the airfield as needed
- Ensure all fuel and service orders are completed accurately and on time for departures
- Direct flight crews to the terminal for fuel and service requests
- Partner with line service and operations team members to ensure efficient service delivery
- Assist teammates when not actively supporting customers
- Communicate issues, delays, or service gaps promptly to management
- Contribute to the continuous improvement of service delivery and best practices
- Complete other duties as assigned by management
Benefits
- medical
- dental
- vision insurance
- company-paid life and disability coverage
- 401(k) with company match
- paid time off and holidays
- additional voluntary benefit options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
