FT-Spa Concierge

Camelback Hospitality PE LLC•Paradise Valley, AZ

7d•Onsite

About The Position

This position contributes to the Sanctuary Spa success by providing a consistently memorable and relaxing spa experience for our guests and members. The spa concierge will schedule services for individuals and large groups using SpaSoft. Use guest relation skills to confirm scheduled services, answer questions about and promote available services, check in guests for appointments and more. This position ensures the safety and comfort of guests, members and employees; with a focus in our superior standards which displays a sense of pride in the Sanctuary Commitments and Sanctuary Standards of Excellence.

Requirements

High School Diploma or GED Equivalent
Minimum of one (1) year related work experience.

Nice To Haves

Experience in a resort environment is a plus.

Responsibilities

Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, Thank guests and provide a fond farewell.
Actively listen and respond positively to guest questions, concerns, and requests.
Anticipate guests' service needs, acting on them when possible.
Promote and sell spa/salon services.
Resolve guest situations such as scheduling conflicts.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Answer telephones using appropriate etiquette.
Speak to guests and co-workers using clear, appropriate and professional language.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Schedule services for individuals and large groups using SpaSoft, reservation software.
Call guests to confirm scheduled services and update the reservations/cancellations list.
Check in guests for appointments.
Advise providers of last minute changes or additions to schedule.
Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.
Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
Obtain and process guest payments for spa/salon services.
Count and secure bank at end of shift.
Verify payment authorization for checks and credit cards.
Process adjustment vouchers, correction vouchers, and miscellaneous charges.
Ability to stand, sit, or walk for extended periods of time throughout the work shift
Protect the privacy, security, and confidentiality of guests, associates, and company information at all times
Properly care for and safeguard company equipment, tools, and other assets in accordance with established policies and procedures
Adhere to all company and departmental safety, security, and cleanliness standards to maintain a safe and professional work environment
Promptly report workplace accidents, injuries, safety concerns, or incidents to leadership
Support the overall appearance and functionality of the spa/salon environment by communicating maintenance and repair needs to the appropriate department
Delivers exceptional guest service with a warm, professional, and proactive hospitality approach
Works collaboratively and effectively within a diverse team environment
Communicates clearly and professionally with strong listening skills and polished telephone etiquette
Demonstrates proficiency in English and basic computer applications, including Microsoft Word, Excel, and Outlook
Maintains strong organizational skills with the ability to manage time effectively, multitask, and remain detail-oriented
Upholds a professional presentation, positive demeanor, integrity, dependability, and adaptability
Remains calm, flexible, and service-focused in a fast-paced environment
Possesses knowledge of spa and salon services and retail offerings, with the ability to enhance the guest experience through thoughtful recommendations and upselling