Concierge - Claridge House of Alexandria

Borger Residential•Alexandria, VA

6d•Onsite

About The Position

The Concierge is responsible for greeting residents and guests, directing calls and maintaining the presentable upkeep of the lobby and common areas daily. The Concierge must represent the company and its relations with residents and employees, reflect the attitudes, policies and general personality of the property.

Requirements

Minimum of 2-3 years front desk, office, administrative, or customer service experience
Consistent work history
Excellent customer service skills
Good communication skills and phone etiquette
Computer knowledge
Filing experience
Reliable
Ability to work with limited supervision

Responsibilities

Serving as the first point of contact for all guests, residents, and potential residents.
Answering and transferring calls to the respective property employee.
Responding to inquiries pertaining to the property from guests or residents.
Ensuring a professional and courteous environment.
Monitoring and controlling general lobby and common areas to ensure adherence with company policies.
Assisting with any deliveries or vendors as they arrive at the property.
Collecting any service request from residents and distributing to the maintenance staff.
Assisting managers and other staff members with work to be done.
Maintaining a professional appearance and displaying a good attitude at all times.
Reporting immediately any incidents or accidents occurring on the site to the Resident Manager.
Performing duties related to the entire property operations, which comprise of tasks in the Business/Leasing and Engineering offices, as assigned by management.