Concierge - Lever House

Industrious • New York, NY

21h • Onsite

About The Position

Industrious is the largest premium workplace-as-a-service provider, known for creating highly-rated workplaces. The company focuses on fostering collaborative environments where new ideas are encouraged, and diversity is valued. Industrious is launching Industrious Reserve at Lever House in New York City, an elevated product spanning six floors. This flagship location will manage CBRE’s Investment Management Headquarters, house CBRE’s executive leadership team, and offer 44 luxury private offices. Members and tenants will have exclusive access to the renowned Lever Club, featuring a refined lounge, restaurant, event space, and a 13,000-square-foot outdoor terrace. The Concierge role is crucial for delivering exceptional hospitality, requiring anticipatory service, an eye for detail, and the ability to create memorable experiences for discerning customers.

Requirements

• Built your career in luxury hospitality — whether at a five-star hotel, refined restaurant, private club, or high-touch corporate environment — and you understand that true service is anticipatory, not reactive.
• Bring 3+ years of experience in guest-facing roles where discretion, polish, and emotional intelligence matter just as much as efficiency.
• May have supervised shifts or led service teams and naturally set the tone for excellence.
• Deeply detail-oriented, noticing small things others miss — the preferred coffee order, the tone of a returning guest’s day, the subtle cues that allow you to personalize an interaction before being asked.
• Communicate with confidence and grace, whether managing a complex request, handling sensitive information, or representing executive leadership with professionalism.
• Highly organized and technologically fluent, comfortable navigating Microsoft Office and Google Workspace while juggling multiple service requests seamlessly.
• Curious and solutions-oriented; when something doesn’t exist, you design it. When a workflow can improve, you elevate it.
• Take pride in creating environments where people feel known, welcomed, and exceptionally cared for.

Responsibilities

• Be the first point of contact for all those entering the office and the first person on the line for calls to the front desk.
• Greet guests and members with a friendly and welcoming demeanor.
• Learn all member and employee names & tailor their experiences to their specific needs.
• Arrange and confirm recreational, dining, and business activities on behalf of the CBRE IM team.
• Respond to requests in a timely manner.
• Record and log service requests and track the statuses.
• Provide administrative aid to management as needed.
• Deliver world-class customer service to all individuals in the office.
• Support our General Manager and Hospitality Manager in bringing the best in class office experience to life; including supporting food, beverage, and event programming when needed.
• Follow property-specific security and emergency procedures.
• Notify appropriate parties to ensure the safety of all individuals in the building.
• Acknowledge inquiries or complaints from members, employees, and supervisors.
• Provide solutions quickly, professionally, and with a strong sense of hospitality.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• Make recommendations and establish new workflows to level up the operations team’s success.
• Lead by example and model behaviors that are consistent with the company values.

Benefits

• Hourly compensation range for this role is between $26.00 per hour and $31.00 per hour.
• Eligible for quarterly and annual bonus opportunities based on individual and company performance.
• Heavily subsidized healthcare plans
• Generous paid time off
• Wellness programs
• Professional development grants
• 401k plan
• Many other benefits, subject to applicable eligibility criteria and company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees