Concierge (On-Call: 2nd/3rd Shift)

Resthaven • Holland, MI

43d • $15 - $17 • Onsite

About The Position

At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose. As a not-for-profit, faith-based organization, we’re dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose-driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.

Requirements

• Ability to complete multiple tasks with interruptions.
• Professional phone skills and appearance.
• Effective decision-making skills.
• Ability to effectively coordinate emergency and evacuation situations when necessary.
• Ability to speak clearly and distinctly when making announcements.
• Effective verbal and written communication skills.
• Ability to operate standard office equipment including fax, calculator, telephone, copier, audio visual equipment, etc.
• Computer literate and familiar with Word, Excel, Email, etc.
• Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition.
• Ability to display a sense of caring, concern, compassion, and dignity for residents.
• Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees.
• Well organized and attentive to detail.
• High school graduate or successful completion of GED.
• Participates in learning and development opportunities.
• Attends all required training and departmental meetings.

Nice To Haves

• Previous receptionist experience or training desired, preferably working with the elderly.

Responsibilities

• Receive, screen, route, and direct telephone calls and in-person inquiries to all departments in a pleasant and professional manner.
• Greet and assist residents with daily needs.
• Sort inter-office and external mail.
• Assists in coordinating the emergency response system.
• Ensure the safety and cleanliness of assigned areas. Perform a variety of cleaning tasks such as vacuuming, dusting, mopping, and sweeping. Maintain the cleanliness of restrooms, lobby, entry ways, and exterior spaces/sidewalks as assigned and/or observed.
• Display excellent customer services skills by projecting a positive and cheerful demeanor with staff, residents, customers, and vendors at all times.
• Assist in the set-up, take-down, clean-up and coordination of activities and events as needed.
• Make referrals to the Administrator regarding resident concerns and behavior issues.
• Develop and maintain professional and appropriate relationships and rapport with all residents, their families, and employees.
• Gather and input data for facility communication system, maintenance requests and inquiry database.
• Scan and upload documents into resident clinical chart.
• Act as a first responder to emergency call system and fire alarm, monitor campus security cameras.
• Assumes all other position related responsibilities as assigned and campus needs evolve.

Benefits

• A supportive and mission-driven work culture
• Opportunities for growth, leadership, and development
• A chance to make a real impact in the lives of residents every day
• NOMI health insurance network with zero co-pay, deductible or co-insurance expense

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED