On-Call Concierge – 1st & 2nd Shift / Weekends
About The Position
The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security. This is an on-call, as-needed position. Hours are not guaranteed and will vary based on staffing needs, including coverage for vacations, call-offs, planned time off, and unexpected absences. The primary coverage need is for 1st Shift (approximately 7:00 AM – 3:30 PM) and 2nd Shift (approximately 3:00 PM – 11:00 PM). Occasional overnight coverage may also be available. Weekend availability is required, and candidates should ideally be able to support both daytime and evening shifts.
Requirements
- High School Diploma or Equivalent
- Minimum 1 year of Customer Service Experience
- Strong communication and interpersonal skills
- Ability to work independently and multitask
- Proficiency in Microsoft Office and multi-line phone systems
- Excellent customer service and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Comfortable learning ACS systems and completing accurate computer-based documentation
- Dependable and responsive when providing on-call coverage
Nice To Haves
- Additional education or training in hospitality management or customer service is a plus.
- Previous experience in hospitality, guest services, or a related field is preferred.
Responsibilities
- Greet guests and manage check-in and check-out procedures
- Provide information about lodge amenities and community resources
- Coordinate transportation & EMPOWER Program services and schedules
- Respond to guest requests, concerns, and emergencies
- Maintain organized front desk area and accurate guest records
- Monitor lobby security and implement safety protocols
- Communicating room turnovers to housekeeping
- Accepting and processing referrals from the social work team
- Verifying guest eligibility
- Sending background-check information
- Conducting new-guest tours
- Supporting EMPOWER activities
- Entering guest or program information into lodge systems
Benefits
- generous paid time off policy
- medical
- dental
- retirement benefits
- wellness programs
- professional development programs
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
