Events Concierge - On Call

Churchill Downs Incorporated • Oak Grove, KY

1d • Onsite

About The Position

The Event Concierge works directly with the Food & Beverage and Marketing departments to facilitate group events and banquets. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. Oak Grove Racing, Gaming & Hotel is a gaming facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

Requirements

• Maintaining interpersonal working relationship among all personnel.
• Detail-oriented with a positive attitude and energy.
• Ability to work in a fast-paced environment and multi-task.
• Extensive walking is typically required.
• Performing physical work required to set up events.
• Available to work when needed, including weekends, holidays, and nights.
• High school diploma or equivalent preferred.
• Previous experience working in hospitality, entertainment, sports, or a similar environment.
• Able to obtain and maintain a valid Kentucky gaming/racing license

Nice To Haves

• Prior experience with audio visual equipment setup and operation is a plus.

Responsibilities

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Upholds the company and departmental service standards while ensuring the coaching/accountability measures are enforced.
• Ensures the safety and security of employees and customers.
• Completes room set up, following the floor plan as well as banquet event order.
• Executes table setting, buffet setups, displays, and bars following the banquet event order.
• Conducts closing down and cleanup of banquet spaces.
• Contacts F&B and Marketing teams in advance to confirm all details related to the event and assists the team in facilitating plans and fully responding to day-of requests.
• Ensures courteous, professional, sincere, and responsive communications with all customers (internal and external).
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED