RRLDK - Concierge (Ad hoc)

Rosewood Hotel Group•Sarasota, FL

69d•Onsite

About The Position

Rosewood Residences is a refined collection of estate homes, luxury villas, and serviced apartments carefully curated to enrich the lives of all who call them home. To achieve this elevated lifestyle experience, Rosewood Residences brings together a dynamic team with a passion for people and a commitment to delivering highly personalized service. At Rosewood Residences Lido Key, our approach reflects the essence of coastal luxury living—intuitive, discreet, and deeply connected to place. The Residences team is dedicated to delivering highly personalized, anticipatory service that reflects Rosewood’s philosophy of Relationship Hospitality. Every interaction is an opportunity to create meaningful, memorable experiences for residents and their guests. The Concierge team serves as a central point of contact, working closely with all departments—including Housekeeping, Engineering, Security, and Culinary—to ensure seamless day-to-day living and exceptional service delivery. At Rosewood Residences Lido Key, the Concierge is responsible for delivering exceptional, personalized service in a friendly, natural, and professional manner while ensuring complete resident satisfaction. You will act as a trusted resource, anticipating needs and managing a wide range of requests—from reservations and itinerary planning to coordinating in-residence services and lifestyle experiences. Working closely with the General Manager and cross-functional teams, you will ensure all public areas and services are maintained to the highest standards. This position is ideal for a service-driven professional who thrives in a luxury residential environment and is passionate about creating seamless, elevated living experiences.

Requirements

Strong attention to detail, accuracy, and efficiency
Experience in a luxury residential, hotel, or concierge environment
Ability to deliver personalized, anticipatory service
Ability to remain calm, organized, and detail-oriented in a fast-paced setting
Clear communication skills
Highly organized and able to manage multiple priorities simultaneously
Discretion, confidentiality, and sound judgment
Passion for service excellence
Strong knowledge of local offerings or a desire to build deep community connections
Flexibility and availability to work evenings, weekends, and holidays
Sound judgment and problem-solving abilities under pressure
Ability to work independently and collaboratively

Responsibilities

Greet and welcome residents and guests, personalizing every interaction whenever possible
Engage with residents in a warm, and meaningful manner
Handle all resident requests with urgency, professionalism, and attention to detail
Provide information on services, amenities, events, and local recommendations
Manage incoming and outgoing mail, packages, and deliveries (e.g., dry cleaning, flowers, food)
Answer all phone calls and respond to emails/texts promptly, following Rosewood communication standards
Maintain accurate resident profiles, preferences, and communication records
Coordinate visitor access, ensuring all guests are authorized and properly directed or escorted
Communicate maintenance updates and follow up on service requests to ensure completion
Support move-in orientations and ongoing resident onboarding experiences
Provide concierge services locally and globally, leveraging the Rosewood network and partnerships
Coordinate travel arrangements, transportation, and arrival/departure preparations
Resolve service issues and ensure timely follow-up
Monitor cleanliness and upkeep of public areas, amenities, and lobby spaces
Assist with setup, staging, and maintenance of resident amenities and shared spaces
Collaborate across departments to ensure seamless service delivery and resident satisfaction
Maintain knowledge of and compliance with residential policies and procedures
Ensure the front desk, lobby, and workstation are clean, organized, and properly stocked
Maintain logs, records, and daily reports using appropriate systems
Track packages, visitors, storage, parking, and other operational needs
Update resident databases and service/vendor listings
Monitor property access points and support overall building security protocols
Report suspicious activity and ensure resident safety at all times.
Respond to emergency situations by contacting appropriate teams and following procedures
Conduct routine checks of public areas and report maintenance or safety concerns
Maintain a safe, secure, and well-maintained residential environment
Support cleanliness and presentation of all public areas in collaboration with Housekeeping.
Assist with resident events and activations, including setup and coordination
Record resident preferences, feedback, and service notes for continuous personalization
Promote teamwork, collaboration, and Rosewood core values