Concierge | Calgary

Aspen Properties•Calgary, AB

2d•Onsite

About The Position

This role is the initial point of contact for tenants and visitors entering the property. The successful candidate must be professional, engaged, and communicative. Hours of work required for this position are Monday to Friday 8:00a.m. – 4:00p.m. This position reports to Property Management.

Requirements

Valid First Aid/CPR with AED certification.
2+ years of working experience at a high customer service level, preferably in the hospitality industry.
Good understanding of Microsoft PC applications.
Strong written and verbal English language communication skills are a necessity.
Strong team player with demonstrated leadership skills.
Proven ability to work independently as well as part of a larger team.
Superior problem solving and judgement skills.
Ability to maintain confidentiality and to use discretion when dealing with tenants, visitors, and vendors.
Strong interpersonal and highly developed organizational skills.
Successful Police Information/Criminal Record Check.

Responsibilities

Provide prompt, professional, courteous service to tenants and visitors in a personalized and refined manner.
Provide support to the Property Management team by promptly responding to general tenant inquiries via the Aspen App chat, tracking relevant service requests and assisting with administrative tasks as required.
Assist tenants and visitors with a multitude of individual enquiries in a timely and professional manner.
Assist the property management, security, and operations teams with access requests and other tasks as required.
Assist contractors with access in accordance with approved clearances
Perform building/amenity inspections as required
Review pass-on from previous day(s) shift to ensure full understanding of requests and timelines.
Monitor various building systems i.e. CCTV, lighting, fire, and security systems
Report building matters in an effective and timely fashion.
Coordinate with security team to provide assistance and direction in emergency situations.
Attention to lobby, elevator, and exterior appearance.
Other duties as assigned.