Concierge

WELLQUEST LIVING LLC•Portland, OR

1d•$19 - $19•Onsite

About The Position

The Concierge is responsible for providing exceptional customer service to all residents, guests, and visitors, whether in-person or via telephone. This role involves learning residents' names, upholding service standards, greeting individuals, providing property information, and being responsive to inquiries. The Concierge also handles general resident requests, manages telephone communications, and possesses knowledge of the property's services and programs. Additionally, the position supports office operations by managing the mail meter, stamps, and making copies. Responsibilities include recording package receipts, assisting with business center requests, processing and sorting mail, and completing opening and closing duties. The Concierge also takes reservations for dining, activities, and transportation, records maintenance requests, monitors the Emergency Alert System, and maintains resident information. This role involves arranging personal services for residents, such as dry cleaning and errands, and fulfilling 'personal concierge' requests like making restaurant reservations or providing directions. Maintaining a neat reception area, ensuring property literature is current and displayed appropriately, and managing refreshments are also key duties. The Concierge performs clerical tasks for property staff, responds to resident concerns including emergencies, and supports marketing efforts through positive interactions. They must also communicate any observed changes in resident condition to a supervisor immediately, maintain a safe environment, encourage teamwork, and uphold a professional image.

Requirements

High school education is required.
Ability to add, subtract and multiply.
Ability to understand issues and process information for feedback.
Excellent communication skills, including active listening.
Ability to speak, write and read English.
Proficient in basic office equipment (including a personal computer).
Proficient in Office software.
Must be mobile and able to perform physical requirements of the job.
Displays sincere compassion towards older adults.
Demonstrates genuine concern for the physical and emotional needs of older people and their families.
Employee must pass a criminal record clearance.

Nice To Haves

Minimum of two years of experience in a related position, preferably in a hospitality setting, is desired.

Responsibilities

Provide exceptional customer service to residents, guests, and visitors.
Learn and know all residents by name.
Greet all residents and visitors.
Provide information about the property.
Be responsive to the needs of people inquiring about the property or visiting.
Direct visitors to the appropriate office or resident apartment.
Assist residents, family members, and guests with general requests.
Answer telephones, record and channel information, direct calls, and relay messages professionally.
Display knowledge of property services, programs, and pertinent information.
Manage the mail meter, stamps, and perform copying tasks.
Record receipt of packages and notify residents for pickup.
Handle business center requests (photocopying, faxing, shipping).
Process and sort incoming mail for distribution.
Complete all opening and closing duties.
Take reservations for dining rooms, Activities Department, and transportation.
Receive and record maintenance work order requests and deliver them to the Maintenance Department.
Monitor the Emergency Alert System and respond to all calls.
Maintain the Resident Notice Binder.
Arrange wake-up calls, dry cleaning, pet care, housekeeping, errands, and car care as requested by residents.
Fulfill 'personal concierge' requests (restaurant reservations, tee times, directions, research).
Maintain the reception area in a neat and orderly fashion.
Ensure current property literature is displayed and outdated literature is removed.
Ensure coffee and/or refreshments are fresh and available.
Ensure all posted signage is accurate, timely, and clean.
Perform clerical duties for property staff as directed.
Respond to residents’ concerns, including emergency calls, and notify appropriate persons or agencies.
Promote resident morale by answering questions and calming distressed residents.
Refer grievances to appropriate personnel.
Support community marketing efforts through positive interactions during property tours and telephone contact.
Communicate any observed or suspected resident change of condition to a supervisor immediately.
Maintain a safe and secure environment for staff, residents, and guests.
Encourage teamwork through cooperative interactions.
Support a positive and professional image through actions and dress.
Perform other duties consistent with the position as assigned by the Business Office Director, Assistant Executive Director or Executive Director.