Concierge

Lars Remodeling and Design•San Diego, CA

1d•$30 - $31•Onsite

About The Position

The Showroom Concierge serves as the welcoming face of the showroom, creating an elevated first impression for every guest and caller. This role reports to the Director of Sales and Marketing and supports the General Manager to ensure seamless day-to-day operations, thoughtful client coordination, and consistently exceptional showroom experience. The ideal candidate is warm, polished, highly organized, and genuinely passionate about hospitality and design.

Requirements

Must exhibit a high level of confidentiality
Excellent written and oral communication skills
Be fluent in the English language
Strong organizational, time-management, and problem-solving skills and ability to meet tight deadlines
Have the ability to visualize concepts and explain them to others
Maintain regular and punctual attendance
Must be able to work and complete difficult tasks under limited supervision
A team player
High proficiency in MS Office, including Word, Excel, Outlook, PowerPoint, and SharePoint
Working knowledge of all standard office equipment
Working knowledge of software including but not limited to; PDF – Xchange for PDF creation; Builder Trend, construction management software; Hubspot, marketing and sales software

Nice To Haves

3+ Years customer service experience
3+ Years experience as an Administrative Assistant
Excellent interpersonal skills
Exceptional customer service skills
Ability to balance multiple projects

Responsibilities

Extend a warm, gracious welcome to every visitor - in person and by phone - embodying the spirit of a luxury showroom environment
Answer all incoming calls promptly and professionally, consistently by the second ring, with poise and a helpful demeanor
Greet and engage walk-in guests with thoughtful, open-ended questions to understand the nature of their visit and route them to the appropriate team member or consultant
Gather and accurately document relevant client and project information to set the stage for a seamless sales consultation
Act as a trusted liaison between clients and the sales team, addressing inquiries with care and ensuring a high level of satisfaction at every touchpoint
Manage and coordinate client meeting schedules, appointments, and follow-up communications in collaboration with Project Consultants and Product Specialists
Support social media engagement by monitoring comments and DMs during showroom hours and flagging anything that needs a response
Support showroom events both for customers and employees
Provide administrative support to both sales and marketing teams, including scheduling meetings, managing calendars, and handling correspondence
Facilitate design consultation scheduling for homeowners in collaboration with Project Consultants (PC), ensuring a smooth process for clients
Support marketing with company collateral including business cards, appliance literature, and direct mailers as needed
Execute daily opening and closing procedures for the showroom
Inventory management: replenishing snacks and beverages, supply budget management, maintaining restroom supplies, tending to the showroom and kitchen coffee machines, and ensuring proper functionality of lighting and shade operation.
File, scan, and upload documents as needed