Full Time Concierge

Mira Vie at Fanwood•Fanwood, NJ

1d•Onsite

About The Position

Distinctive Living is seeking a Full-Time Concierge for their Mira Vie Fanwood community. This role serves as the primary point of contact for customers, handling telephone and in-person interactions with a focus on exemplary customer service. The Concierge will greet visitors, address resident and family inquiries, and support sales, marketing, and business office functions. This position requires attention to detail and creativity to enhance the experience for current and prospective residents by managing the lobby environment.

Requirements

High School Diploma or equivalent required.
Six months of experience in a receptionist role or similar function.
Excellent verbal and written communication skills.
Able to communicate verbally in person and over the phone.

Nice To Haves

Experience with Microsoft Word and Excel preferred.

Responsibilities

Proactively assist residents, families, visitors, and employees with questions or problems, ensuring a positive experience.
Greet all visitors and answer incoming calls professionally and respectfully.
Monitor the entry area for visitors and guests, greeting and directing them as necessary.
Answer incoming telephone calls, forward calls, and take messages.
Receive and send packages for residents.
Assist residents with mailing letters and packages.
Manage the lobby area, ensuring the desk and lobby are clean and neat.
Create a comfortable and inviting lobby atmosphere.
Assist the activity director and others in promoting resident activities in the lobby.
Manage the inquiry process, connecting callers or visitors to the appropriate team member.
Respond to inquiries and conduct tours when community relations, executive, or resident care directors are unavailable.
Facilitate community tours as needed.
Support the marketing standards of the community.
Assist with duties related to the Lead Management Program.
Assemble marketing packets as needed.
Assist in processing new resident documentation.
Assist in maintaining resident files and documentation while ensuring confidentiality.
Promote and encourage resident participation in activities.
Follow and communicate company policies and procedures.
Perform other duties as assigned.