Concierge

Centrum Concierge & Security Ltd.•Vancouver, BC

103d•Onsite

About The Position

We are expanding our team and welcome talented HOSPITALITY/CONCIERGE professionals to join us. We are looking for passionate, service-driven individuals with outstanding customer service and solid track records to join our team of concierge staff in large residential strata buildings. As Concierge professionals, we work directly with our Operations Management Team in ensuring smooth operations in their designated site(s). We hold a key role in our building(s), overseeing all aspects of client relations with residents, property managers, building staff, contractors and where applicable, other staff. Concierge provide front desk and administration services, exceeding the expectations of the Concierge job description. We are nimble in responding to the demands of our sites, adopt a “team” perspective, and excel under pressure. With reliability and accountability, Concierge problem-solve and think quickly to resolve matters using tact and discretion.

Requirements

Minimum 1 year Strata Concierge experience
Experience in Hospitality
Minimum 1 year in fast-paced customer facing roles
Genuine customer-service focus & commitment to high standards of service
Hospitality training/hospitality industry experience
High proficiency with MS Word, Excel, Outlook

Responsibilities

Providing front desk & facility administration
Handle access to property, resident records, requests by residents and site staff
Coordinate, record, change and administer moving in / out schedules
Coordinate elevator bookings, amenity bookings
Address resident requests, concerns and complaints
Effectively responding to property manager’s requests
Maintain, monitor site security, patrolling frequently
Communicate via phone and writing, e-mails, logs, online reporting
Handle complains politely
Troubleshoot, investigate facility issues