Concierge

Cushman & Wakefield • Columbia, WA

4h • Onsite

About The Position

The Workplace Experience Concierge is a key member of Cushman & Wakefield’s onsite account team and broader Workplace Experience team. The role supports a productive, engaging, and well-supported workplace by delivering a welcoming and professional experience for employees, visitors, and guests. The Concierge serves as the primary visitor contact, manages reception and visitor processes, provides hospitality and administrative support, and coordinates with building vendors and client representatives. Work is primarily in a professional office lobby or reception area. The typical schedule aligns with standard business hours at the client location, with flexibility potentially needed for early mornings, evenings, events, occasional extended hours, and after-hours or weekend building-related needs. The position may be the primary or sole reception staff member during certain shifts.

Employment is contingent upon verification of identity and eligibility to work in the U.S., successful completion of background, drug-screening, and reference checks, and a clean driving record when applicable. Cushman & Wakefield is an Equal Opportunity Employer. Eligible employees may enroll in benefit programs, and compensation may vary based on factors including location, experience, qualifications, and employment conditions. The stated compensation range is $19.17–$22.55; the company will not pay less than minimum wage for this role.

Requirements

• High school diploma or GED required.
• At least 2 years of experience in reception, hospitality, customer service, or vendor coordination.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Excellent verbal and written communication skills, including a pleasant and professional phone presence.
• Strong organizational skills and attention to detail and accuracy.
• Ability to manage multiple tasks, prioritize effectively, and provide superior customer service to a diverse population.
• Ability to adhere to security, safety, and workplace protocols.
• Ability to work independently while maintaining a team-oriented approach.
• Ability to stand or sit for prolonged periods.
• Ability to lift up to 20 lbs. as needed for supplies, event setups, or office support.
• Ability to reach, bend, or move items in support of reception and hospitality duties.
• Ability to communicate clearly and understand written and verbal instructions.
• Ability to read computer screens, printed documents, and signage and to hear and respond to visitors and staff in a busy environment.

Nice To Haves

• Associate’s degree preferred.
• Experience providing face-to-face service in a fast-paced, high-volume environment preferred.
• Prior experience in corporate office settings, real estate services, hospitality, or travel coordination is beneficial.

Responsibilities

• Serve as the primary point of contact for visitors and provide a warm, professional welcome that reflects Cushman & Wakefield and client brand standards.
• Greet, assist, and direct visitors, guests, vendors, and members of the public with courtesy and a consistent customer-service focus.
• Manage visitor check-in, issue badges, follow security protocols, and maintain accurate logs in the electronic visitor management system.
• Maintain a visible and accessible presence in the lobby and assist employees and visitors in person, by phone, or by chat.
• Provide concierge assistance, including local directions, dining suggestions, travel arrangements, and cab calls.
• Support workplace hospitality by offering beverages or snacks when possible and keeping the reception area clean, organized, and welcoming.
• Schedule and coordinate meeting-room reservations and support onsite events, catering logistics, and other hospitality needs.
• Provide administrative and facility support, including mailroom assistance, supply ordering, and conference-room inspections.
• Follow standard operating procedures, building policies, and safety and security protocols.
• Communicate updates promptly and accurately and follow up with employees or visitors to support issue resolution and satisfaction.
• Conduct campus tours and explain relevant history, workplace amenities, and points of interest.
• Coordinate onsite vendor work with property management and landlord representatives and serve as a liaison between building vendors and the client.
• Review internal work-order systems, submit service requests, and communicate building issues to management as a tenant-landlord liaison.
• Support a positive guest experience through proactive engagement, professionalism, and flexibility for events or special functions.
• Provide advance notice of personal time off and communicate coverage needs to the manager and client representatives.
• Demonstrate professionalism, pride in work, and consistent customer-focused behavior.

Benefits

• Eligible employees may enroll in health, vision, and dental insurance programs.
• Flexible spending accounts and health savings accounts are generally included among eligible benefit programs.
• Retirement savings plans are generally included among eligible benefit programs.
• Life and disability insurance programs are generally included among eligible benefit programs.
• Paid and unpaid time away from work are generally included among eligible benefit programs.
• Eligible employees may receive competitive pay.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED