Concierge

Christian Care•Phoenix, AZ

8d•Onsite

About The Position

Concierge plays a vital role in delivering exceptional customer service and hospitality as the first point of contact for residents, guests, and staff at Fellowship Square Phoenix. This role requires strong organizational skills, a warm demeanor, and a heart for serving seniors. The ideal candidate is professional, polite, attentive, and respectful, remaining calm under pressure and flexible to changing needs, with a passion for serving older adults and enhancing their living experience. Fellowship Square is a faith-driven, mission-oriented team dedicated to serving seniors with dignity and compassion, offering a supportive and inclusive work environment rooted in Christian values.

Requirements

Minimum 1 year of customer service experience.
Proficiency in Microsoft Office Suite (Outlook, Word, etc.).
Strong verbal and written communication skills in English.
Must be able to multitask, work independently, and handle occasional physical demands (up to 50 lbs.).

Nice To Haves

Familiarity with housing, hospitality, and healthcare services for seniors is preferred.

Responsibilities

Serve as the primary customer service representative at the front desk and by phone.
Assist residents with maintenance requests and general inquiries.
Operate the phone system and software including Microsoft Outlook, Teams, and Canva.
Coordinate communication between departments and residents.
Manage resident onboarding tasks such as creating welcome binders and access badges.
Distribute internal communications like daily activity puzzles and notices.
Maintain documentation such as resident photo directories and pest service logs.
Support administrative needs including business card creation, gift shop form updates, and various projects as assigned.