Concierge (Winter Seasonal)

Four Seasons Hotels and Resorts • Whistler, BC

2d • CA$25 - CA$27 • Onsite

About The Position

The Concierge team plays a vital role in creating thoughtful, memorable guest experiences. As a Full Time Concierge, you’ll ensure service excellence by responding to a wide variety of guest requests by accurately assessing the guest’s needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. The role is suited to someone who thrives in a fast-paced setting, has a high level of detail, and has dedication to serving our guests. You’ll be part of a team that balances high service volume with a strong commitment to thoughtful guest experiences.

Requirements

• Preferred background in luxury hotel Front Office, Concierge, or Guest Services and experience with Opera PMS is a plus.
• Essential ability to quickly and positively establish rapport.
• Knowledge of Whistler and surrounding areas is highly desirable but not mandatory.
• Demonstrated strong written and oral presentation skills.
• Proficiency in the English language, both written and orally.
• Strong attention to detail and the ability to thrive in a fast-paced environment.
• Valid work authorization for Canada

Responsibilities

• Collaborate with guests' pre-arrival and during their stay to understand preferences and provide tailored recommendations.
• Respond to a wide range of guest requests, adding personal touches to ensure maximum satisfaction while adhering to Four Seasons’ standards.
• Send and follow up on pre-arrival emails.
• Address and resolve guest concerns and inquiries regarding hotel services, events, hours of operation, and directions.
• Engage with guests in person and over the phone in accordance with Four Seasons’ service standards.
• Demonstrate extensive knowledge of Whistler activities and attractions, and coordinate ticketing, reservations, and information for guests.

Benefits

• Affordable staff accommodation located in scenic Whistler
• Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance
• Complimentary meal provided every shift in our staff cafeteria
• Paid time off; vacation days and additional floating holidays per year
• Excellent training and development programs and employee recognition events
• Exclusive discount and travel programs with Four Seasons worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed