Concierge

Cottage Health • Santa Barbara, CA

17h • Onsite

About The Position

Santa Barbara Cottage Hospital seeks a Concierge for their Customer Care department responsible for promoting an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests. Serves as a greeter, screener, and navigator to those attempting to enter the hospital and a conduit for patients to the admitting staff or the relevant service line. Contributes to the guest experience by helping create and/or working within service enhancement programs such as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, Loan Out Program, etc.

Requirements

• Intermediate computer skills = 70% or above with Excel, Word & 35 wpm.
• 2 years of front of the house or guest service-related experience.

Nice To Haves

• 2 years of general college coursework.
• Intermediate user of MS Outlook.
• Knowledge of basic medical terminology and hospital services.
• Basic knowledge of insurance carriers and types of medical coverage.
• Bilingual skills.
• Service experience at four diamond property or higher within less than 24 months of hire.

Responsibilities

• Promoting an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests.
• Serves as a greeter, screener, and navigator to those attempting to enter the hospital.
• Serves as a conduit for patients to the admitting staff or the relevant service line.
• Contributes to the guest experience by helping create and/or working within service enhancement programs such as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, Loan Out Program, etc.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree