Concierge

Sienna Senior Living • St. Catharines, ON

11h • Onsite

About The Position

At Aspira Heatherwood Retirement Residence, a Sienna community, you will build lasting relationships with residents who call Aspira their home. Join us in a role where knowing each resident not just by name, but by story, is not just possible, it is expected. Our purpose is to cultivate happiness in daily life! We truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect. You will be a welcomed member of the Retirement team, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Concierge, you'll cultivate a profound understanding of our residents and their unique lifestyles. Building rapport with residents, their families, and visitors, you'll offer personalized assistance, ensuring everyone feels esteemed and assisted during their time with us. As an individual and part of a wider team, you will be a strong contributor to the culture of the home, where the focus is always on helping residents live fully, every day.

Requirements

• Must be legally eligible to work in Canada or have a valid work/study permit.
• Must successfully pass a Vulnerable Sector Check.
• All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.
• Communicate professionally and diplomatically.
• Strong problem-solving and complaint-resolution skills.
• Consistently deliver warm, high-quality customer service.
• Maintain accurate records and handle cash-related documentation with attention to detail.
• Provide dependable clerical and computer support.
• Adapt easily to administrative needs.
• Detailed-oriented.
• Strong customer service skills.
• Ability to effectively communicate with residents and staff.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Demonstrate tact, diplomacy, and professionalism in every interaction.

Nice To Haves

• Compassionate and dedicated to meaningful work that supports seniors in living life fully.

Responsibilities

• Cultivate a profound understanding of our residents and their unique lifestyles.
• Build rapport with residents, their families, and visitors, offering personalized assistance.
• Ensure everyone feels esteemed and assisted during their time with us.
• Be a strong contributor to the culture of the home, focusing on helping residents live fully, every day.
• Communicate professionally and diplomatically, responding to inquiries with strong problem-solving and complaint-resolution skills.
• Ensure issues are clearly documented and escalated appropriately when needed.
• Consistently deliver warm, high-quality customer service to residents, families, visitors, and team members.
• Create a welcoming first impression by greeting visitors, addressing their needs promptly, and guiding them confidently through mini-tours.
• Maintain accurate records and handle cash-related documentation with attention to detail.
• Provide dependable clerical and computer support to managers and adapt easily to administrative needs.

Benefits

• A competitive salary and vacation package
• Health & Dental benefits program
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed