Concierge

Mira Vie at Brick•Brick Township, NJ

1d•Onsite

About The Position

Distinctive Living is seeking a full-time Concierge for their Mira Vie at Brick community. The company emphasizes personal and professional growth, valuing and inspiring its team members. The Concierge serves as the primary point of contact for customers, interacting via telephone or in-person, and is expected to provide excellent customer service in a friendly and professional manner. This position is responsible for graciously greeting community visitors, addressing the questions or concerns of prospective or current residents and families, and providing support to sales and marketing and the business office. The role requires attention to detail and creativity to create positive experiences for current and prospective residents by managing the lobby experience for all visitors.

Requirements

High School Diploma or equivalent required.
Must have six months of experience in a receptionist role or similar function.
Excellent verbal and written communication skills.
Able to communicate verbally in person and over the phone.

Nice To Haves

Experience with Microsoft Word and Excel preferred.

Responsibilities

Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
Monitor entry area for visitors and guests, greet and direct as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, assist with residents who request assistance with mailing letters and packages.
Manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
Manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member; respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available; facilitate experiences/tours of community as needed; knowledgeable and assist in supporting the marketing standards of the community; assist with duties related to the Lead Management Program; assist with assembling marketing packets as needed.
Assist in processing new resident documentation; assist in maintenance of resident files and documentation while maintaining confidentiality.
Promote and encourage residents to participate in activities.
Follow and communicate company policies and procedures.