Concierge Specialist

Walters Hospitality • Denton, TX

31d • $19 - $19 • Hybrid

About The Position

Walters Hospitality is in the business of helping people celebrate life's most momentous occasions. Across our growing portfolio of 45+ wedding and event venues and vendor services, we show up for customers at a moment that matters more than almost any other, and everything we do is built around earning that trust. We believe great hospitality and great customer service share the same foundation: attention, consistency, and genuine care for the person on the other side. That experience begins long before a customer walks through the doors of a venue and is carried through every human interaction along the way. The Concierge Specialist is often the very first voice a customer hears from us. You'll help couples and event clients understand our unique values and services, answer their questions, and ensure they show up to their first appointment feeling like someone has been looking forward to meeting them. Because someone has. The Concierge Team sits at a critical moment in the customer journey: the space between raising a hand and walking through the doors of a venue. And sometimes, everywhere in between. This is a hospitality-led team where great conversations lead to great outcomes. If you light up talking with people, take pride in the details, and believe working in weddings and hospitality is a dream come true, you'll feel right at home here.

Requirements

• 1+ years of experience in customer service, hospitality, reservations, concierge, inside sales, or a similar customer-facing role
• Warm, confident communication skills across phone, email, and text
• Comfortable working toward performance goals ie. response time and conversion rates
• Strong organizational skills and attention to detail
• Comfortable working in CRM, scheduling, and phone systems
• Ability to work flexible shifts, including mornings, evenings, and select weekends as needed

Nice To Haves

• Experience in weddings, events, hospitality, travel, or another high-consideration consumer business is a plus

Responsibilities

• Make every interaction feel warm, helpful, personal, and unmistakably Walters. Every touchpoint should lead with hospitality.
• Respond quickly and warmly to inbound calls, emails, and texts, and turn interested leads into booked venue tours.
• Accurately document every conversation, outreach attempt, outcome, and next step in the CRM with speed and precision.
• Share helpful information about our venues, offerings, and availability so every customer is pointed toward the space that fits their vision.
• Work a consistent follow-up cadence by phone, email, and text so no lead or booked tour slips through the cracks.
• Spot at-risk bookings early, offer to reschedule cancellations, and follow up on no-shows promptly and with care.
• Treat customer service moments with as much care as any other conversation, and work towards resolving questions or issues efficiently
• Share recurring questions, objections, and friction points with your manager so we can keep improving the customer experience.

Benefits

• Hourly Rate: $19 per hour
• Commission: Additional commission for each scheduled tour
• Rewarded for Results: Team performance incentives, including educational opportunities, bonuses, and team outings
• Health & Well-Being: 85% employer-subsidized medical insurance, plus dental & vision coverage
• Time to Recharge: Accrued paid time off
• 401(k) with 4% Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed