Concierge Shift Lead | Full-Time, Second Shift (4:00PM- Midnight)

LARKSFIELD PLACE • Wichita, KS

1d • $17 - $18 • Onsite

About The Position

Larksfield Place Retirement Communities is seeking a Concierge Shift Lead to serve as the on-shift leader for the Concierge Services team. This full-time role involves ensuring seamless operations, providing on-the-spot coaching to staff, monitoring shift performance, and supporting new employee training. The Concierge Shift Lead will also assist with administrative functions, maintain safety procedures, and participate in rotating on-call coverage. This position is key to upholding Larksfield Place's premier service standards.

Requirements

• At least three (3) years of experience in hospitality, concierge, customer service, or related fields
• Strong communication, leadership, and teamwork skills
• Experience using standard office equipment (e.g., computer, copier, phone systems)
• Intermediate proficiency with Microsoft Outlook, Word, and Excel
• High school diploma or GED required
• Valid driver’s license required
• Must pass a physical exam and meet all vaccination and TB screening requirements

Nice To Haves

• Additional hospitality or leadership training preferred

Responsibilities

• Serve as the on-shift leader for the Concierge Services team, ensuring seamless operations and timely issue resolution
• Coordinate shift coverage, assignments, and task delegation to maintain service excellence
• Provide on-the-spot coaching and support to concierge staff, reinforcing communication protocols, service standards, and hospitality best practices
• Monitor shift performance, document service requests and incident reports, and escalate unresolved issues to management as needed
• Support new employee training and onboarding, offering ongoing mentorship while reinforcing company culture and professional development initiatives
• Maintain accountability for safety procedures, policy compliance, and regulatory standards
• Assist in tracking departmental expenses, scheduling, and minor administrative functions
• Participate in rotating on-call coverage, providing after-hours support for escalated concerns as scheduled
• Uphold and model Larksfield Place’s premier service standards with every resident, visitor, and teammate interaction

Benefits

• Competitive Pay – Starting at $17–18/hr, based on experience and responsibilities
• Full-Time Benefits Package – Health, dental, vision, 401(k) with employer match, and paid time off
• Career Growth Opportunities – Professional development, advancement potential, and tuition reimbursement
• A Meaningful Role – Make a daily impact as a key leader for our Concierge Services team
• A Supportive Work Environment – Join a collaborative team culture that values professionalism, hospitality, and service excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED