Concierge Services Associate - Full Time - SouthPark Mall

Belk•Charlotte, NC

14d•Onsite

About The Position

The Concierge Services Associate delivers a positive customer experience by providing excellent service, offering enhanced services, building relationships, and creating engaging, memorable moments. This role supports sales and store key metrics, maintains the service area's presentation, and works with store operations and selling teams to meet store objectives. The associate promotes a friendly store environment that builds customer loyalty and satisfaction. This is an hourly, full-time position.

Requirements

Dedication to customer service and motivation to achieve store objectives.
Skills and experience needed to perform the role, along with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move throughout store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
Greet, engage, and assist customers warmly, providing attentive and personalized service.
Provide gift wrapping, sell gift cards and other giftable items, assist with online ordering, inventory lookups, and package pickups; use suggestive selling and product recommendations to meet customer needs and drive sales.
Build customer loyalty by introducing the Belk rewards program and Belk App.
Process transactions accurately and efficiently; handle customer inquiries, returns, and concerns professionally and promptly.
Maintain service area presentation, signage accuracy, cleanliness, and supplies through daily recovery and replenishment.
Use training and feedback to develop product knowledge and selling skills; stay informed about products, promotions, policies, and store events.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating individual and team achievements.
Support store operations with fulfillment, pricing, promotional sets, product placement, and other assigned tasks.
Follow asset protection procedures, safety guidelines, and security protocols to support shortage control, inventory accuracy, and risk reduction.