Concierge / Resort Services - Hiring Bonus

Little Palm Island Resort & Spa, a Noble House Res•Little Torch Key, FL

8d•Onsite

About The Position

Little Palm Island is a private island sanctuary and a MICHELIN Three-Key destination. Noble House Hotels & Resorts is a family-owned company dedicated to building and managing exceptional luxury properties. As a Concierge/Resort Services Associate, your friendly, energetic, and professional personality will be a major part of our guests' memorable Little Palm experience. In this position, the majority of your time will be spent ensuring our guests are getting the most out of their stay.

Requirements

Excellent communication skills
High energy
Attention to detail
A big smile
Efficient
Observant
Personable
Able to work outside in the FL Keys climate
Hard-working
Reliable team player
Can do attitude
Willingness to learn

Responsibilities

Welcome and farewell to guests upon arrival and departure.
Act as a knowledgeable resource to resolve guest inquiries, special requests, and concerns with professionalism and urgency.
Complete the daily concierge checklist to ensure all standards and procedures are followed.
Execute nightly turndown service with attention to detail and consistency.
Actively walk the property, engage with guests, and provide onsite recommendations or assistance as needed.
Upsell resort amenities and experiences to enhance the guest stay, with commissionable earning opportunities.
Collaborate with the Guest Services team by providing support during peak periods and team member breaks.
Remain knowledgeable of all current and upcoming resort activities, local attractions, dining recommendations.
Create guest itinerary.