Concierge | Rental Agent

Lithia & Driveway•Doral, FL

3d•Onsite

About The Position

Doral Acura is Looking for a Service Concierge / Rental Agent. This unique role combines customer service, appointment coordination, and rental fleet management to provide a seamless experience for every guest from check-in to vehicle return. We are committed to providing an outstanding experience for both our customers and our employees. You'll work alongside a supportive team in a fast-paced environment where your contributions have a direct impact on customer satisfaction. If you enjoy helping people, staying organized, and being part of a dynamic Service Department, we'd love to meet you. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Requirements

Outstanding customer service and communication skills.
Excellent organizational skills with strong attention to detail.
Ability to multitask in a fast-paced dealership environment.
Strong computer and phone skills.
Professional appearance and positive attitude.
Valid driver's license with an acceptable driving record.

Nice To Haves

Previous automotive dealership or customer service experience is preferred but not required.

Responsibilities

Answer incoming service calls and assist customers professionally.
Schedule and confirm service appointments.
Educate customers on previously declined maintenance recommendations and available service opportunities.
Contact customers regarding upcoming maintenance needs and special-order parts arrivals.
Assist customers with warranty-related information and service inquiries.
Provide outstanding communication throughout the service process.
Manage our fleet loaner vehicles.
Prepare rental agreements and return documentation accurately.
Explain rental policies and procedures to customers.
Review toll charges and rental fees upon vehicle return.
Inspect vehicles before and after customer use, documenting any damage or concerns.
Maintain accurate records and ensure vehicles are ready for the next customer.
Provide general support to the Service Department.
Assist customers with directions, dealership information, and service-related questions.
Perform additional customer service duties as needed to ensure an exceptional ownership experience.