Concierge | Rental Agent

Lithia & Driveway•Doral, FL

1d•Onsite

About The Position

Doral Acura is looking for a professional, organized, and customer-focused Service Concierge / Rental Agent to become an integral part of our Service Department. This unique role combines customer service, appointment coordination, and rental fleet management to provide a seamless experience for every guest from check-in to vehicle return.

Requirements

Outstanding customer service and communication skills.
Excellent organizational skills with strong attention to detail.
Ability to multitask in a fast-paced dealership environment.
Strong computer and phone skills.
Professional appearance and positive attitude.
Valid driver's license with an acceptable driving record.

Nice To Haves

Previous automotive dealership or customer service experience is preferred but not required.

Responsibilities

Answer incoming service calls and assist customers professionally.
Schedule and confirm service appointments.
Educate customers on previously declined maintenance recommendations and available service opportunities.
Contact customers regarding upcoming maintenance needs and special-order parts arrivals.
Assist customers with warranty-related information and service inquiries.
Provide outstanding communication throughout the service process.
Manage our fleet loaner vehicles.
Prepare rental agreements and return documentation accurately.
Explain rental policies and procedures to customers.
Review toll charges and rental fees upon vehicle return.
Inspect vehicles before and after customer use, documenting any damage or concerns.
Maintain accurate records and ensure vehicles are ready for the next customer.
Provide general support to the Service Department.
Assist customers with directions, dealership information, and service-related questions.
Perform additional customer service duties as needed to ensure an exceptional ownership experience.