Concierge

Quail Park•Visalia, CA

1d•Onsite

About The Position

Quail Park on Cypress is seeking an outgoing Concierge Receptionist to be the first point of contact for residents, families, and guests. This role involves providing a warm impression of Quail Park, assisting with administrative and marketing projects, and presenting the community attractively to prospective residents. The Concierge Receptionist will handle telephone inquiries, direct calls to appropriate team members, respond to emergency calls from residents, and maintain a neat reception area. The position requires strong customer service skills and the ability to work as part of a team.

Requirements

One year of experience in a customer service role is required
Proficiency in basic computer skills, including Word and Excel
Ability to read, comprehend, write, and speak English to communicate effectively with residents, families, guests and other team members
Must be detail-oriented and possess strong organizational skills
Must meet all health-related requirements pertaining to State licensure
Must maintain current CPR/First Aid credentials
Must maintain current Food Handlers credentials
Must maintain annual Continuing Education Credits (company paid and provided)
Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation
Subject to pre-employment screening including physical, drug and TB testing and criminal clearance

Nice To Haves

Previous experience in a receptionist or customer service role, with experience in a senior living environment, preferred

Responsibilities

Answers the telephone promptly and addresses caller questions in a courteous and professional manner
Takes accurate and thorough telephone messages or directs the caller to the appropriate voicemail as requested to do so
Greets and interacts with residents, family members, guests, and team members in a friendly and positive manner and directs them to the appropriate person or location, as necessary
Responds to emergency calls from residents and alerts appropriate team members in a timely manner
Assists with projects and reports to support department directors as needed, and at the direction of the Business Office Manager
Creates a positive first impression of the community by maintaining a neat and tidy reception area and presenting self in a professional manner in terms of conduct and appearance
Conducts community marketing tours as needed
Other duties as assigned