Concierge
About The Position
At Quail Park at Shannon Ranch, we create extraordinary opportunities for seniors to live actively, connect socially, and enjoy life to the fullest. Our residents and families deserve exceptional service from the moment they walk through our doors—and that's where you come in. We're seeking an energetic, professional, and service-oriented Concierge Receptionist to be the welcoming face and friendly voice of our community. If you enjoy helping others, thrive in a fast-paced environment, and take pride in creating memorable experiences, we'd love to have you join our team. The Concierge Receptionist plays a key role in creating a positive experience for residents, families, visitors, and prospective residents.
Requirements
- Minimum one year of customer service experience
- Strong interpersonal and communication skills
- Professional, friendly, and welcoming demeanor
- Excellent organizational skills and attention to detail
- Basic computer proficiency, including Microsoft Word and Excel
- Ability to multitask while maintaining a high level of customer service
- Ability to communicate effectively with residents, families, guests, and team members
- Current CPR/First Aid certification (or ability to obtain)
- Current Food Handler certification (or ability to obtain)
- Completion of annual continuing education requirements (company provided)
- Ability to meet state licensing and health requirements
- Successful completion of pre-employment physical, drug screening, TB testing, and criminal background clearance
Nice To Haves
- Previous receptionist, front desk, hospitality, or administrative experience
- Experience working in senior living, healthcare, hospitality, or customer-focused environments
Responsibilities
- Welcome residents, guests, families, and visitors with professionalism and warmth
- Answer incoming calls promptly and provide exceptional customer service
- Direct calls and inquiries to the appropriate team members
- Take accurate messages and ensure timely follow-up
- Respond appropriately to resident emergency calls and notify the correct team members
- Support department leaders with administrative projects, reports, and special assignments
- Maintain a clean, organized, and professional reception area
- Assist with community tours for prospective residents and families as needed
- Help create an inviting atmosphere that reflects Quail Park's commitment to hospitality and excellence
Benefits
- Paid Time Off
- Medical Insurance (Full-Time Team Members)
- Dental Insurance (Full-Time Team Members)
- Retirement Savings Opportunities
- Tuition Assistance & Educational Support
- Company-Paid Continuing Education
- Employee Meals and Coffee Perks
- Flexible Scheduling Options
- A supportive and team-focused workplace culture
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
