Concierge/Reception - Guest Services - Mary Birch Hospital - Variable Shift - Per Diem

Sharp HealthCare • San Diego, CA

19h • Onsite

About The Position

To provide exemplary customer service to internal and external customers by providing personalized service to everyone we serve. Front desk staff will provide customers with information, assistance, and volunteer guidance and training, and services deemed necessary to facilitate the Sharp Experience.

Requirements

• Experience in dealing with multiple demands simultaneously.
• Strong customer service background.
• Customer service and communication skills and resolution techniques.
• Ability to provide directions and information in an age appropriate manner.
• Problem solving skills.
• Multi-tasking.
• Identify language barriers and problem solve in order to overcome.
• Maintain knowledge of Sharp Mary Birch and Sharp Metropolitan Medical Campus walkways and services.
• Utilize service recovery techniques and tool box.
• Ability to deal with different and temperaments.
• Good time management skills, ability to establish priorities.
• Knowledge of Sharp HealthCare.

Nice To Haves

• H.S. Diploma or Equivalent
• Some college.
• Bilingual English/Spanish preferred.
• Ability to read and write in Spanish preferred.

Responsibilities

• Provide exemplary customer service to internal and external customers by providing personalized service to everyone we serve.
• Provide customers with information, assistance, and volunteer guidance and training, and services deemed necessary to facilitate the Sharp Experience.
• Maintain a safe and clean lobby.
• Maintain wheelchairs.
• Oversee the lost and found.
• Maintain lobby signage as approved by leadership.
• Maintain clear understanding of the guidelines for each service.
• Maintain records in a clear and accurate manner.
• Escort patients where they need to go.
• Arrange for shuttles, vans, taxis as appropriate.
• Explain patient flow through the hospital when applicable.
• Attend meetings and participate in problem identification and solution.
• Work with other front desk customer service staff to develop standardized practices.
• Create a team spirit and pride in the department.
• Demonstrate initiative by reporting issues, developing innovative methods that improve job function and working toward individual and department goals.
• Remain flexible when given new tasks or stay productive during slow periods.
• Willingly assist with smooth implementation of new and/or changes in existing procedures.
• Orient volunteers to front desk customer service role.
• Ensure that volunteers demonstrate knowledge of facility, escorting functions, and problem solving.
• Ensure that volunteers can utilize resources available in solving issues.
• Train new front desk staff and share new information accurately with staff.

Benefits

• This position is covered by a Collective Bargaining Agreement (CBA) with SEIU-UHW. As part of the terms of employment, employees in this role are required to join the union within 31 days of hire and remain a member (e.g. dues paying, fee paying, religious exception contributor) for the duration of the collective bargaining agreement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees