Concierge/Patrol Safety Officer (Residental Community)

Valor Protection Safety Agency•Atlanta, GA

2d•$18•Onsite

About The Position

Conduct routine patrols throughout the community to ensure safety and security Respond to resident requests and concerns via company phone in a timely manner Provide exceptional customer service with a friendly and professional approach Assist residents with deliveries, including transporting packages directly to their door when needed Build positive relationships with residents, including frequent interaction with residents Monitor property activity and report any unusual or suspicious behavior Maintain clear communication with management and team members Maintain detailed activity and incident reports for each shift Perform wellness checks when requested for residents (as appropriate) Assist with coordinating guest/vendor access and ensuring proper authorization Provide light concierge-style assistance (directions, basic requests, community info) Ensure common areas remain secure and presentable during patrols Support emergency response procedures (fire alarms, medical calls, etc.) Proactively identify and report maintenance or safety concerns on property

Requirements

Must be at least 21 years old
Must be authorized to work in the U.S.
Ability to walk/stand for extended periods
Background check required
Safe driving record
High School Diploma
Strong customer service background required (hospitality, concierge, or similar preferred)
Professional, polished appearance and demeanor
Patient, personable, and comfortable working closely with residents
Strong communication and problem-solving skills
Reliable and attentive with a high level of accountability
High level of emotional intelligence and patience, especially when assisting elderly residents
Strong sense of discretion and professionalism in a private community setting
Ability to multitask between patrol duties and resident requests
Comfortable using a company phone or basic reporting systems
Patrolling community in vehicle and consistent attendance required
Ability to lift and carry packages (when assisting residents)

Nice To Haves

College Degree Preferred

Responsibilities

Conduct routine patrols throughout the community to ensure safety and security
Respond to resident requests and concerns via company phone in a timely manner
Provide exceptional customer service with a friendly and professional approach
Assist residents with deliveries, including transporting packages directly to their door when needed
Build positive relationships with residents, including frequent interaction with residents
Monitor property activity and report any unusual or suspicious behavior
Maintain clear communication with management and team members
Maintain detailed activity and incident reports for each shift
Perform wellness checks when requested for residents (as appropriate)
Assist with coordinating guest/vendor access and ensuring proper authorization
Provide light concierge-style assistance (directions, basic requests, community info)
Ensure common areas remain secure and presentable during patrols
Support emergency response procedures (fire alarms, medical calls, etc.)
Proactively identify and report maintenance or safety concerns on property