Concierge Manager

Aramark•Nashville, TN

18h

About The Position

The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions. This role provides essential pantry, reception, and office support services to ensure a welcoming, well-organized, and efficient workplace. The position is responsible for maintaining fully stocked and clean pantry areas, supporting both the visitor and employee experience at reception, managing conference room and workspace reservations, and assisting with daily office and facilities operations. The ideal candidate is service-oriented, professional, and detail-focused, with the ability to interact effectively with employees and guests at all levels while supporting a polished and hospitable office environment.

Requirements

High school diploma or equivalent
Ability to communicate effectively with employees of all levels
Experience in an office environment, customer service position preferred
Basic clerical skills
Ability to operate basic office equipment and technology
Basic computer skills
Friendly and professional personal demeanor
Must be able to lift 50 lbs.

Responsibilities

Provide pantry services in all applicable locations
Ensure all pantry locations are appropriately stocked
Maintain pantry storage areas ensuring this space is clean, organized and appropriately stocked
Maintain all pantry equipment including cleaning, general maintenance and coordination of service calls
Accurate ordering, receiving and storage of all pantry products
Monitor product quality and freshness
Provide fundamental reception services such as greeting and escorting visitors
Adhere to AB dress code always appearing neat and professional.
Greet clients, visiting employees and guests when they arrive on the floor.
Announce guests upon arrival to their host.
Direct and/or escort visiting employees to their reserved visitor workspace, and direct/escort guests to the appropriate conference room.
Check emails upon arrival and throughout the day for daily updates on meeting reservations and visitor workspaces.
As needed, act as back-up for onsite Facilities & Operations Support.
Help residents log in to the phone system.
As needed and upon request from employees, partner with onsite mailroom team to help shred documents; assist with printing, copying, faxing or scanning; and schedule internal messenger services and hand deliveries.
Help set up office supplies offices for new residents on the floor, including stocking pens, pencils, clips, in/out trays, etc.
Partner with office leadership to confirm and modify reservations for the floor. Use EMS to send confirmation emails for the following day’s reservations and follow up on any outstanding logistics.
Take reservations and follow established protocol for reservations on the floor.
Accommodate last-minute requests such as early morning meeting setups and changes in room setup. Email reservation details to AV teams, as needed.
Partner with client to ensure employees who are using a visitor workspace for the day have appropriate building access.
Maintain a clean and neat appearance in reception area, conference rooms, visitor workspaces, pantries, copy areas and other common areas.
Contact facility services team to request help with cleaning, arranging chairs, moving flip charts, setting up equipment, etc.
As needed, order and restock office and pantry supplies for the team.
Partner with onsite mailroom team to ensure copy equipment and shared printers are stocked with paper.
Monitor equipment in conference rooms and notify IT team of any issues promptly before meeting begins.