Concierge Manager

Trademark Property Company • Atlanta, GA

1d • Onsite

About The Position

The Concierge Manager at Atlantic Station is a champion of hospitality, responsible for leading, developing, and overseeing the guest services department at our premier mixed-use destination. This role manages the entire guest services footprint, directly supervising the Lead Concierge and a dynamic team of Part-Time Concierges. The ideal candidate is a high-energy hospitality professional who thrives in a fast-paced environment, excels at operational organization, and is passionate about setting a first-class standard for the 4.5 million annual visitors who enjoy Atlantic Station.

Requirements

• 3–5 years of progressive hospitality, hotel front desk, premium retail, or customer service experience, with at least 1–2 years in a dedicated supervisory or managerial role.
• Exceptional multitasking, problem-solving, and schedule-management capabilities.
• Outstanding oral and written communication skills with the ability to influence, motivate a team, and remain professional under pressure.
• High competence in standard office software (Microsoft Office Suite) and a quick adaptability to internal guest service property software.
• Ability to stand for extended periods, walk long distances across a dynamic outdoor retail environment, and occasionally lift up to 40 pounds.
• Must be available to support property needs by working a flexible schedule that includes mornings, mid day, nights, weekends, and major holidays.

Nice To Haves

• Bilingual skills are a plus.

Responsibilities

• Provide strategic direction, leadership, and management to the Lead Concierge and the entire Concierge staff.
• Onboard, train, and continuously coach team members on department policies, operational procedures, and customer service expectations.
• Manage labor budgets and department schedules to ensure optimal staffing during peak property hours, weekends, holidays, and special events.
• Maintain, review, and evolve standard operating procedures for the concierge desk, ensuring an upbeat, proactive, and seamless visitor experience.
• Act as the primary point of resolution for complex guest concerns, managing sensitive issues with diplomacy and a solutions-oriented approach.
• Ensure the team maintains technical proficiency in internal tracking systems and software, verifying that all electronic data entries, amenity bookings, and guest logs are managed accurately.
• Partner closely with Marketing, Property Management, and Operations to support property wide events, coordinate private/party room bookings, and streamline vendor setups.
• Oversee logistical operations for visitor amenities, including complimentary stroller/wheelchair programs, customer purchase pickup logistics, and baggage storage workflows.

Benefits

• Medical, Dental, & Vision: Coverage through United Healthcare.
• Disability & Life Insurance: Employer-paid short-term/long-term disability and life & AD&D insurance.
• 401k: With a company match of 50% on the first 5% of your contributions.
• Paid Time Off (PTO): 15 days of PTO are accrued from your first full pay period.
• Paid Holidays: You will receive 10 paid holidays per year, plus a paid birthday holiday and 2 paid volunteer days.
• Additional Company-Paid Benefits: Access to HealthJoy for telehealth and advocacy services, and Rocket Lawyer for legal services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed