CONCIERGE LOUNGE ATTENDANT

MDM Group Marriotts•Miami, FL

18h•$17 - $18•Onsite

About The Position

This role involves monitoring the club lounge for seating availability, service, safety, and guest well-being. Responsibilities include maintaining the cleanliness and condition of the bar and surrounding areas, preparing and serving beverages, stocking supplies, and completing opening and closing duties. The position also requires requisitioning supplies, securing alcoholic beverages, documenting information in a department logbook, and communicating with the kitchen regarding meal requirements and special guest requests. Additionally, the attendant must report accidents and unsafe conditions, adhere to company policies, maintain a professional appearance, protect company assets, and provide excellent guest service according to company standards. This includes anticipating and addressing guest needs, assisting individuals with disabilities, and communicating effectively with guests and colleagues. The role also involves supporting team goals and complying with quality assurance standards. Physical tasks include standing, sitting, or walking for extended periods, using computers, and lifting objects weighing up to 25 pounds.

Requirements

High School diploma/ G.E.D. Equivalent.
English language proficiency.
Learning.
Problem Solving.
Decision-Making.
Customer service orientation.
Diversified relations.
Teamwork.
Listening.
Presentation.
Positive demeanor.
Integrity.
Dependability.
Stress tolerance.
Adaptability/Flexibility.
Detail Orientation.
Multi-Tasking.
Time Management.

Nice To Haves

No related work experience
No supervisory experience is required.

Responsibilities

Monitor club lounge for seating availability, service, safety, and well being of guests.
Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
Prepare and serve hot, cold, and/or alcoholic beverages.
Stock ice, glassware, and supplies.
Anticipate and communicate replenishment needs promptly.
Wash dishes and serving utensils as needed.
Complete opening and closing duties.
Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.
Secure liquors, beers, wines, coolers, cabinets, and storage areas.
Document pertinent information in department logbook.
Forecast additional meal requirements and communicate special requests to the kitchen.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Maintain awareness of undesirable persons on property premises.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Follow company and department policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Thank guests with genuine appreciation and provide a fond farewell.
Address guests' service needs in a professional, positive, and timely manner.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Assist other employees to ensure proper coverage and prompt guest service.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Speak to guests and co-workers using clear, appropriate and professional language.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Talk with and listen to other employees to effectively exchange information.
Provide assistance to coworkers, ensuring they understand their tasks.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Comply with quality assurance expectations and standards.
Enter and locate work-related information using computers and/or point of sale systems.
Clean and reset tables after guests depart.
Bus and wipe down tables in club lounge.
Check in with guests to ensure satisfaction with food or beverages.
Direct final breakdown and clean up of club lounge according to service offerings.
Brew daily coffees.
Mix and serve alcoholic beverages to guest in accordance with the company standards.
Prepare and serve hot beverages (drip coffee, tea, cappuccino, espresso, etc.).
Issue, open, and serve wine/champagne bottles.
Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor, to check stock and requisition necessary supplies.
Wash all coffee and beverage dishes and serving utensils as needed.
Check quality and set up designated bar stock and supplies by using checklist.
Stock ice, glassware, and paper supplies.