Concierge Lounge Attendant

HEI Hotels and Resorts•Salt Lake, UT

7d•Onsite

About The Position

Assist with guest needs and requests to ensure a positive guest experience. This role involves answering questions and making reservations for various services such as dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, and shopping. The attendant will also provide directions to hotel facilities or events, notify guests of received mail and packages, and maintain up-to-date information on hotel services and local attractions. The position requires compliance with attendance policies and the ability to perform other assigned duties.

Requirements

One year experience in a public contact position.
Ability to establish and maintain effective working relationships with guests and associates.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

Hotel experience preferred.

Responsibilities

Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, and other services.
Provide directions to hotel facilities or events.
Notify/assist guests of receipt of facsimiles, mail, messages, and packages.
Maintain current information and materials regarding hotel, services, and attractions.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job duties as assigned.