Concierge/Doorperson (Floater Pool)

Related•New York, NY

18h•Hybrid

About The Position

Related Companies is a premier real estate firm known for developing and managing luxury properties across the globe. Our commitment to innovation, sustainability, and delivering unparalleled experiences has positioned us as a leader in the industry. We are currently seeking talented and experienced individuals to join our Luxury Property Management team in New York City! Our Regional Float Concierge Team is comprised of dynamic individuals that support our Luxury Rental and Condominium portfolio in New York City. Our team members offer best-in-class service to all our residents, owners, and guests. We greet and screen all visitors, attend packages, and make everyone feel welcome within our lobby and main entrance. As a member of the Regional Concierge Float Pool, you will be responsible for providing coverage for our existing staff throughout our Luxury Portfolio. This is a union position (Local 32BJ). You will work at multiple locations throughout Manhattan, Roosevelt Island and Long Island City. Being a dependable, reliable, and responsible multi-tasker is implicit. Our most successful candidates are also self-motivated, solutions-oriented individuals that have an authentic passion for service and for helping people! We want you to create an environment that is friendly, welcoming, and exceeding all expectations.

Requirements

High School Diploma or equivalent; Associates Degree Preferred.
Experience as Concierge, Front Desk or Customer Service role is preferred
Experience in high-impact guest service environment, Doorperson experience a plus.
Self-motivated and ability to multi task while remaining composed and approachable.
Professional appearance with a positive, outgoing, and attentive demeanor.
Customer service driven with a passion to provide high-level service

Nice To Haves

Associates Degree Preferred.
Doorperson experience a plus.

Responsibilities

Consistently and enthusiastically generate great first impressions.
Create a luxury environment, exceeding expectations in genuine hospitality service.
Approach all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner.
Respect the privacy, information, perspectives, priorities, time, and resources of each resident.
Learn about all of our locations and management teams as you gain exposure throughout the NY Portfolio.
Greet all residents and guests confidently and cordially upon entering the property.
Communicate resident concerns to property management and Related’s Corporate Office.
Monitor security systems and cameras, conduct inspections of the property for vandalism, damage, and safety, and report any misconduct, incidents, and damages to property management for attention and repair.
Maintain regular attendance and highest standards of personal appearance and grooming, in compliance with Related’s standards.
Maintain accurate records of incoming and outgoing packages and deliveries.
Maintain accurate and complete shift notes and “pass-on” logs to ensure successful communication through shift changes.
Follow emergency procedures as directed in the property manual.
Multitask between desk duties and doorperson coverage.