Concierge Customer Service Representative
About The Position
Concierge Customer Service Representative (specializing in the automotive industry) working onsite in Allen Park, Michigan, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture. The Concierge Customer Service Representative is a trusted expert and the welcoming voice of an innovative new program designed to support consumers with mobility challenges. In this dynamic role, you’ll deliver exceptional service and specialized guidance while helping shape a first-of-its-kind experience that connects users through a modern social media platform—via phone, video chat, or online chat. You’ll play a key role in creating meaningful, accessible, and seamless interactions that make a real difference in people’s daily lives.
Requirements
- High school diploma required
- 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
- A passion for exceptional customer service, the automotive industry, and cutting-edge technology
- Excellent communication skills – both verbal and written
- Savvy with the use of technology, software, and social media (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.
Nice To Haves
- an associate or bachelor’s degree is a plus
Responsibilities
- Deliver an exceptional, high-quality member experience in every interaction, serving as a trusted guide through a modern, innovative technology experience.
- Build strong, meaningful relationships with members by providing empathetic, high-touch support that fosters trust, loyalty, and long-term engagement.
- Provide clear, insightful guidance and hands-on support to members in need.
- Diagnose issues accurately and resolve them through effective coaching and education.
- Collaborate with legacy app owners to troubleshoot and drive timely resolution of complex issues.
- Investigate and resolve billing and payment inquiries with accuracy and attention to detail.
- Own the end-to-end member experience, making informed decisions on escalation and resolution to ensure satisfaction and retention.
- Proactively identify opportunities for improvement and contribute innovative ideas to enhance program excellence.
Benefits
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Traditional 401(k) Retirement Plan
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement and Training & Development Programs (Percepta College)
- Employee Assistance Program (EAP)
- Employee Discount Program
- Award-Winning Employee Rewards & Recognition Program (Perci Perks)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
