Concierge Club Attendant

Atrium Hospitality•Des Moines, IA

1d•$15•Onsite

About The Position

The Concierge Club Attendant will welcome guests with warmth and professionalism, serving as their trusted point of contact from check-in to check-out. This role involves recommending local dining, entertainment, shopping, and attractions, and assisting guests with reservations, transportation, event tickets, and other needs. The attendant will also handle guest mail and messages, manage business center needs, and ensure the lobby and concierge area are clean, organized, and inviting. A key aspect of the role is to remain calm under pressure, resolving guest concerns with courtesy and care, and supporting a seamless guest experience by collaborating with front desk, valet, bell staff, and other departments.

Requirements

Customer service experience required – At least 6 months in a guest-facing role
Physically ready – Able to stand/walk for long periods and occasionally lift up to 50 lbs
Driver’s license – A valid license and clean driving record are required
Flexible availability – Days, nights, weekends, holidays—you’re ready when guests need you

Nice To Haves

Hospitality experience preferred – You understand how to deliver a 5-star experience
Excellent communication skills – You speak clearly, listen actively, and know how to tailor service to each guest
Local knowledge and curiosity – You love your city and enjoy helping others explore it

Responsibilities

Welcome guests with warmth and professionalism
Recommend the best local dining, entertainment, shopping, and attractions
Assist with reservations, transportation, event tickets, and anything else guests may require
Help with guest mail, messages, and business center needs
Ensure the lobby and concierge area remain clean, organized, and inviting
Resolve guest concerns with courtesy and care
Support a seamless experience by partnering with front desk, valet, bell staff, and other departments