Island Club Concierge

Four Seasons Hotels and Resorts • Lanai City, HI

2d • Onsite

About The Position

The Island Club Concierge delivers personalized, luxury-level service to Island Club members and resort guests by coordinating tailored experiences, managing member services, and supporting Golf Operations. This role serves as a key point of contact, fostering strong relationships, anticipating guest needs, and ensuring seamless execution of services that enhance member satisfaction and engagement.

Requirements

• Successful candidate must possess legal work authorization in United States
• Holidays and weekends availability is required.
• Vailid Driver’s License is required for this role
• Ability to stand for extended periods, lift up to 35lbs, and push/pull as needed during shifts
• Previous experience in luxury hospitality, concierge services, or providing an exceptional guest experience.

Nice To Haves

• Experience in a golf or resort environment preferred.

Responsibilities

• Deliver a highly personalized experience for Island Club members and resort guests by serving as a primary point of contact, coordinating dining, activities, golf tee times, transportation, and special requests, while building strong member relationships and ensuring seamless service execution
• Provide comprehensive administrative support to Island Club and Golf Operations, including managing reservations, maintaining membership records, guest profiles, preferences, and booking details to support exceptional service and operational efficiency
• Oversee Island Club pool operations by maintaining a pristine environment, ensuring amenities are fully stocked, and partnering with Housekeeping, Landscaping, and Golf Operations to uphold presentation and service standards
• Maintain expert knowledge of Island Club membership benefits, privileges, and guidelines to deliver accurate, personalized service, ensure compliance, and promptly resolve member and guest concerns
• Support Golf Operations through accurate tee time coordination, member communications, and retail administrative functions to ensure smooth and efficient daily operations

Benefits

• Hourly Rate: $32
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed