Concierge Associate

Baptist Senior Family • Pittsburgh, PA

5h • Onsite

About The Position

Be the Friendly Face of Our Community – Join Baptist Senior Family as a Concierge Associate! Do you enjoy helping others, creating welcoming experiences, and providing exceptional customer service? At Baptist Senior Family, we're looking for a compassionate and organized Concierge Associate to serve as the first point of contact for our residents, families, guests, and staff. In this important role, you'll help create a warm, supportive environment while providing exceptional administrative and concierge services that enhance the daily lives of our residents. For over a century, Baptist Senior Family has been a trusted provider of senior living and healthcare services, offering independent living, personal care, skilled nursing, and rehabilitation. Join us in our mission to enrich lives, build meaningful relationships, and foster a supportive, mission-driven community. Why You'll Love This Role As a Concierge Associate, you'll have the opportunity to make a positive first impression every day. You'll build meaningful relationships with residents and families while helping coordinate services, answer questions, and ensure daily operations run smoothly. If you enjoy interacting with people, staying organized, and making others feel welcome, this is the perfect opportunity to make a meaningful impact in a vibrant senior living community.

Requirements

• High school diploma or GED.
• Two years of office experience, business school training, or an equivalent combination of education and experience.
• Strong computer proficiency and ability to learn multiple software systems.
• Excellent verbal and written communication skills.
• Outstanding customer service and interpersonal skills.
• Ability to multitask while maintaining professionalism and attention to detail.
• Ability to handle confidential information with discretion.

Nice To Haves

• Experience working in senior living, healthcare, hospitality, or customer service.
• Previous receptionist, concierge, front desk, or administrative support experience.
• Experience coordinating schedules, events, or resident services.

Responsibilities

• Welcome residents, families, and visitors with a friendly and professional attitude.
• Operate the concierge telephone system by answering, transferring, and directing calls promptly and courteously.
• Answer questions and provide information to residents and guests, connecting them with the appropriate staff when needed.
• Offer directions and assist new residents during the move-in process.
• Manage guest room reservations and calendars.
• Assist with meal purchases for guests and special events.
• Coordinate transportation and event arrangements for residents.
• Help residents with faxing, copying, and other administrative needs.
• Learn and utilize the Resident Handbook to provide accurate information and assistance.
• Accept, sort, and distribute incoming mail and deliveries.
• Log resident work orders for the Environmental Services team.
• Prepare correspondence, emails, photocopies, mailings, and other administrative tasks.
• Maintain daily communication logs, resident census information, and incident documentation.
• Update resident communication platforms, including daily menus, announcements, and notifications.
• Understand and follow fire safety, emergency procedures, and organizational policies.
• Maintain resident confidentiality and privacy at all times.
• Monitor safety logs, key logs, and other operational records.
• Assist with emergency communications and radio procedures.
• Follow up on resident concerns with professionalism, empathy, and discretion.
• Demonstrate positive working relationships with residents, families, coworkers, and leadership.
• Participate in required training and in-service education.
• Complete assignments independently while maintaining high standards of quality and professionalism.
• Perform additional responsibilities as assigned to support the community.

Benefits

• Wellness Extras: Free access to gym and pool facilities, plus personal training sessions.
• Competitive Pay: Compensation based on experience.
• Convenient Location: Easy access in Scott Township with free parking and a PAT bus stop at our entrance.
• Positive Work Environment: Join a welcoming team committed to exceptional resident service and hospitality.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED