Concierge

KW Property Management Careers•Miami Beach, FL

12d•Hybrid

About The Position

The Concierge will work directly in the Concierge Office alongside the Chief Concierge, with a specialized focus on the Lifestyle component. This role is responsible for planning and executing activities, events, and parties, while staying informed about the local Miami Beach and greater Miami event and dining scene. The Concierge will ensure a superior social experience for the community, working closely with residents and on-site staff to achieve this goal. This role combines the responsibilities of a Lifestyle Director and a Concierge, ensuring a seamless and luxurious experience for residents while maintaining a vibrant and engaging community atmosphere.

Requirements

Strong interpersonal, customer service, planning, and organizational skills.
Problem Solving/Analysis, Leadership, and Teamwork Orientation.
Communication Proficiency, both oral and written.
Ability to multi-task, set, and manage priorities.
Creative, caring, and able to work under high-pressure situations.
Minimum 3 years of experience in a related position, including 1 year in a social or recreational program.
Knowledgeable with computer software programs, including MS Office Suite.

Nice To Haves

Bachelor’s degree preferred.
Bilingual in Spanish may be required in some communities.

Responsibilities

Schedule and organize complex activities such as meetings, special events, and property lifestyle programs.
Assist in planning events by acquiring entertainment, caterers, decorations, and other necessary requirements.
Ensure all events are within the approved budget and meet property standards.
Build a high level of involvement by residents in all activities and special events.
Be available to residents to answer questions, consider new ideas, and respond to social activity needs.
Proactively develop and propose solutions to problems and anticipate the needs of members.
Interact with local organizations to network and promote the community.
Establish relationships with local merchants and service providers.
Greet guests in a friendly and courteous manner.
Provide directions, restaurant suggestions, and arrange special requests for residents.
Conduct all concierge services with integrity and professionalism.
Maintain a reservation calendar and registration list for all activities, classes, and events.
Coordinate and track important dates and meetings.
Assist with producing minutes for Committee and Board Meetings.
Create and coordinate monthly newsletters and update website information.