Concierge Associate - The Emerson

Trinity Property Consultants•Oak Park, IL

3d•Onsite

About The Position

The Concierge Associate plays a vital role in fostering a sense of community among residents and guests. As a Concierge Associate, you will be responsible for providing superior customer service to our residents, allowing us to deliver on our resident commitments of exceptional move-in, total satisfaction, express service, and personal attention. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills. A Concierge Associate brings positive energy to each conversation, resolves any apartment concerns quickly and effectively, and makes everyone feel welcome and appreciated. This Concierge Associate will also support leasing activities at least two days per week, and prior leasing experience is required for the role.

Requirements

Intermediate computer and internet knowledge
Intermediate knowledge of MS Word, Excel and Outlook
Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions
Minimum of one year as a Leasing Consultant in the Multi-Family Industry or related field.
Ability to perform skills for communicating with residents, team members, and management
Ability to contribute to a team approach of serving residents and maintaining a successful community
Comply with expectations as demonstrated in the employee handbook
Remove trash from office areas and apartment buildings daily
Maintain resident coffee and refreshment stations
Responsible for reporting unusual or extraordinary circumstances regarding the property or Community Managers
Handle high stress situations effectively
Excellent communication skills
Administrative and organizational skills
Time management skills and ability to prioritize wisely
Knowledge of state law as it relates to Fair Housing

Nice To Haves

Preferred knowledge of the following software programs: Entrata, Outlook
One year of experience in a service industry is preferred.

Responsibilities

Show, lease, and welcome prospective residents to the property.
Assist in completing market surveys and execute marketing strategies to maintain strong occupancy.
Process rental applications accurately and efficiently.
Guide residents through move-in, ensuring a smooth experience.
Provide superior customer service
Communicate effectively with community members, guests, visitors, and team members
Communicate concerns of the community with community leadership
Present an appearance appropriate to the image of Trinity Property Consultants
Serve as a role-model by following all policies and procedures
Ensure that all work has been completed in a prompt and professional manner
Clerical and phone support
Remove trash from lobby, amenity areas, and other community spaces daily
Assist community team and/or perform assigned tasks in a timely manner
Maintain a calendar of scheduled move-ins and move-outs, ensuring all freight elevator reservations are up-to-date
Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community leadership
Management of incoming and outgoing packages for all carriers
Additional tasks or duties assigned by Supervisor

Benefits

Medical, Dental & Vision
Free PPO-HSA medical plan (with a $1,200 annual employer contribution) to all employees outside CA
In California, employees can choose between the free PPO-HSA and HMO plan.
Cover 100% of the monthly premium costs for employee dental and vision.
FSA & Dependent Care options are also available.
401(k) savings with a 2% employer match.
Eligible to enroll on the first of the month following 90 days of employment.
Group Life, Long-Term, and Short-Term Disability Insurance.
Up to $25,000 of life insurance and AD&D coverage.
Paid Holidays & Vacation.
Competitive amount of paid holidays
2 – 4 weeks of paid vacation according to years of service. ( Available after 90 days of full-time employment)
Sick Leave.
Referral Bonuses ($1,000 bonus for hires made through employee referrals).
Volunteer Time-Off (up to 16 hours of volunteer time annually—8 hours for personal volunteer activities and 8 hours for company-sponsored events).
Employee Assistant Program (EAP).
Health Advocate and Travel Assistance Program.
Competitive Bonus & Commission Structures.
Opportunities for Advancement.
Extensive professional development training, reimbursement programs and exclusive scholarship opportunities.
Corporate shopping discounts, appliance discounts and lifestyle discounts.