the D - Concierge - Agent

Recruiting Team • Las Vegas, NV

2d • Onsite

About The Position

Concierge acts as the first point of contact between guests and the organization. This role involves answering guest inquiries, directing phone calls, and coordinating travel plans. The Concierge is responsible for managing the first and continuing impressions of guests, establishing a high level of guest satisfaction through prompt and courteous service, and building a friendly rapport with guests. This position requires in-depth knowledge of local businesses, entertainment venues, and travel options.

Requirements

• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Excellent customer service and people skills.
• Proficient in computer applications, such as Microsoft Word, Excel.
• Must be detail oriented.
• GED or equivalent.
• At least 1 year experience in a concierge, sales or similar position.

Nice To Haves

• In depth knowledge of local businesses, entertainment venues and travel options.

Responsibilities

• Practicing, supporting, and promoting the Company Service Standards at all times.
• Assisting guests as necessary, making suggestions for entertainment, dining, and other engagements as appropriate.
• Answering phone calls and emails from guests in a timely and respectful manner.
• Greeting guests.
• Receiving and redirecting mail, phone calls, packages, etc.
• Ensuring the area is clean and tidy at all times.
• Acting as a liaison between guests and any department necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED