the D - Concierge - Agent

The D • Las Vegas, NV

1d • Onsite

About The Position

Concierge acts as the first point of contact between guests and the organization. This role involves answering guest inquiries, directing phone calls, and coordinating travel plans. The Concierge is responsible for practicing, supporting, and promoting the Company Service Standards at all times. This position requires in-depth knowledge of local businesses, entertainment venues, and travel options to assist guests, make suggestions for entertainment, dining, and other engagements, and manage the first and continuing impressions of our guests. The goal is to establish a high level of guest satisfaction by providing prompt, courteous service and building friendly rapport. Responsibilities include answering phone calls and emails from guests in a timely and respectful manner, greeting guests, receiving and redirecting mail, phone calls, and packages, and ensuring the work area is clean and tidy at all times. The Concierge also acts as a liaison between guests and any necessary department.

Requirements

• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Excellent customer service and people skills.
• Proficient in computer applications, such as Microsoft Word, Excel.
• Must be detail-oriented.

Responsibilities

• Practice, support, and promote the Company Service Standards at all times.
• Provide in-depth knowledge of local businesses, entertainment venues, and travel options.
• Assist guests as necessary, making suggestions for entertainment, dining, and other engagements.
• Manage the first and continuing impressions of guests.
• Establish a high level of guest satisfaction by providing prompt and courteous service and establishing a friendly rapport.
• Answer phone calls and emails from guests in a timely and respectful manner.
• Greet guests.
• Receive and redirect mail, phone calls, and packages.
• Ensure the work area is clean and tidy at all times.
• Act as a liaison between guests and any department necessary.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED