Concierge Assocate

SPS-North America•New York, NY

9d•Onsite

About The Position

SPS Global is seeking a polished and service-oriented Concierge to serve as the first point of contact for clients, guests, and vendors. This role is critical in delivering a professional, welcoming, and efficient front desk experience while maintaining the highest standards of customer service. The ideal candidate is engaging, resourceful, and confident, with a strong ability to create positive first impressions and provide seamless support across front desk and office services functions. As the first face of SPS offices, the Concierge plays a key role in shaping the workplace experience for all visitors and employees. This position ensures a high-quality lobby and front desk experience by providing prompt, courteous, and efficient service while maintaining a professional environment. The Concierge supports both reception and office services functions, ensuring smooth day-to-day operations and a consistent 5-star service experience.

Requirements

High School Diploma or equivalent
Strong customer service and communication skills
Professional appearance and demeanor
Ability to multitask and manage a fast-paced front desk environment
Strong organizational and interpersonal skills

Nice To Haves

Experience in reception, concierge, hospitality, or customer-facing roles
Experience working in a corporate or professional office environment

Responsibilities

Greet guests, clients, and vendors in a professional and welcoming manner
Check in visitors and create guest passes in accordance with security procedures
Maintain a polished and organized front desk and lobby environment
Assist clients with escorting guests as needed
Answer incoming calls and direct them to the appropriate departments
Respond to inquiries with professionalism and efficiency
Provide clear and helpful information to visitors and employees
Provide general office services support as needed
Assist with administrative and workplace tasks to support daily operations
Maintain a high level of service across all touchpoints