Circa - Concierge - Agent

Circa Resort & Casino•Las Vegas, NV

20h•Onsite

About The Position

Concierge agents act as the first point of contact between guests and the organization. They are responsible for answering guest inquiries, directing phone calls, coordinating travel plans, and managing the overall guest experience. This role requires a deep understanding of local businesses, entertainment venues, and travel options to assist guests effectively and make relevant suggestions. The primary goal is to establish a high level of guest satisfaction through prompt, courteous service and building friendly rapport.

Requirements

Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
Excellent customer service and people skills.
Proficient in computer applications, such as Microsoft Word and Excel.
Must be detail-oriented.

Responsibilities

Practice, support, and promote Company Service Standards.
Provide in-depth knowledge of local businesses, entertainment venues, and travel options.
Assist guests with inquiries and make suggestions for entertainment, dining, and other engagements.
Manage the first and continuing impressions of guests.
Establish a high level of guest satisfaction through prompt and courteous service.
Establish a friendly rapport with guests.
Answer phone calls and emails from guests in a timely and respectful manner.
Greet guests.
Receive and redirect mail, phone calls, and packages.
Ensure the work area is clean and tidy at all times.
Act as a liaison between guests and any necessary department.