Concessions Supervisor | Wings Event Center | FT

Greenleaf Hospitality Group•Kalamazoo, MI

1d•Onsite

About The Position

The Concessions Supervisor will be responsible for overseeing daily operations at the Wings Event Center, ensuring a smooth and positive flow of business for both internal and external guests. This role involves directing staff performance, motivating the team, and ensuring adherence to Greenleaf Hospitality Group policies and procedures. The supervisor will also be responsible for staff scheduling, labor expense control, money reconciliation, and cash handling, while fostering an engaged and productive work environment.

Requirements

Ability to clearly think, analyze and resolve problems, while exercising good judgment
Accuracy to details
Endure abundant physical movements in carrying out job duties
Exert physical effort in transporting and placement of tables, chairs, rolling bars and general catering equipment
Ensure security of storage and access to WEC property
Work without direct supervision
Knowledge of daily scheduled group functions, times, locations and amount of people
Knowledge of location of all WEC function space and names of rooms
Knowledge of all catering set-ups and standard room settings
Knowledge of proper cleaning techniques, requirements and proper chemical handling
Knowledge of POS machines with the ability to train staff quickly and effectively
Communicate effectively with guests, management and coworkers to their understanding
Speak, read, and write English precisely and clearly
Strong presence on event days
Resolve any guest issues that may occur, leaving the guest with a positive experience
Ensure that all associates are being productive and providing personalized guest experience
Create brand loyalty through the guest service experience and product value
Responsible for a smooth, positive flow of the business with regards to both internal and external guests
Build an engaged culture through recognition of individual talents and contributions
Train and job coach front staff
Continuous improvement of employee engagement to ensure retention
Hold associates accountable to standards, communicate to manager if situations arise that may require counseling and participate in counseling
Confidence and willing to take charge of any situation, including opening and closing, scheduling, and answering questions
Communicate to staff the vision and goals of Wings Event Center and Greenleaf Hospitality Group
Hold effective team huddle. Go over any special instructions and/or changes needed for the shift
Staff schedule and labor expense control
Money reconciliation and cash handling
Connect with teammates personally to build positive and trusting relationships
Communicate effectively and in a timely manner
Be available to all associates to answer questions, guide, and support them

Responsibilities

Follow all Greenleaf Hospitality Group policies and procedures.
Prioritize and organize work assignments and delegate tasks.
Direct performance of assigned staff and provide corrections as needed.
Motivate staff and foster a cohesive team environment.
Analyze and resolve problems with good judgment.
Ensure accuracy to details.
Perform abundant physical movements, including exerting physical effort in transporting and placing tables, chairs, rolling bars, and general catering equipment.
Ensure security of storage and access to WEC property.
Work without direct supervision.
Maintain knowledge of daily scheduled group functions, times, locations, and attendance.
Maintain knowledge of all WEC function space locations and room names.
Maintain knowledge of all catering set-ups and standard room settings.
Maintain knowledge of proper cleaning techniques, requirements, and chemical handling.
Utilize POS machines and train staff effectively.
Communicate effectively with guests, management, and coworkers.
Speak, read, and write English precisely and clearly.
Maintain a strong presence on event days.
Resolve guest issues to ensure a positive experience.
Ensure associates are productive and provide personalized guest experiences.
Create brand loyalty through guest service and product value.
Ensure a smooth, positive flow of business.
Build an engaged culture through recognition of individual talents and contributions.
Train and job coach front staff.
Continuously improve employee engagement to ensure retention.
Hold associates accountable to standards and communicate with management regarding counseling needs.
Take charge of situations, including opening and closing, scheduling, and answering questions.
Communicate the vision and goals of Wings Event Center and Greenleaf Hospitality Group to staff.
Hold effective team huddles to review special instructions and/or changes for the shift.
Manage staff schedules and control labor expenses.
Perform money reconciliation and cash handling.
Connect with teammates personally to build positive and trusting relationships.
Communicate effectively and in a timely manner.
Be available to associates to answer questions, guide, and support them.