Concessions Supervisor

Compass Group•Kansas City, MO

7d•Onsite

About The Position

We are seeking a detail-oriented and energetic Concessions Supervisor to oversee daily operations of multiple concession stands during events. The ideal candidate will be a strong leader with a passion for customer service, a keen eye for detail, and the ability to work in a fast-paced, team-driven environment.

Requirements

Previous supervisory or leadership experience in food & beverage or concession operations preferred.
Strong customer service, communication, and problem-solving skills.
Knowledge of food safety and sanitation regulations.
Ability to lead a team in a high-volume, fast-paced environment.
Comfortable with operating POS systems.
Ability to work flexible hours, including nights, weekends, and holidays.
Ability to stand and walk for prolonged periods, ranging 6-12 hours, during events and leading up to events or as required by operational demands.
Must be able to perform physical tasks, including walking, standing, ascending/descending stairs, as necessary.
Must be able to lift, push, pull, and carry up to 50 lbs.
Ability to bend, stoop, and kneel as needed.
Comfortable working in varying indoor environments.

Responsibilities

Supervise the operations of multiple concession stands, ensuring a safe and efficient environment.
Assist with supporting the property on days leading up to events/games.
Helping to load stands and bars with product.
Provide high-quality guest service and respond professionally to guest concerns or complaints.
Support team members during peak times or staff shortages by assisting in service roles as needed.
Maintain a deep understanding of menu items, presentation standards, and pricing.
Monitor product control, inventory handling, and usage of concession equipment.
Adhere to and enforce all cash handling policies and food safety/sanitation guidelines.
Assign duties, schedule team breaks, and oversee workflow to maximize efficiency.
Ensure compliance with all health, safety, and alcohol service regulations.
Maintain cleanliness and organization of all concession and food prep areas.
Conduct pre- and post-event checklists, including safety and sanitation walkthroughs.
Track inventory before, during, and after each event; complete required post-event paperwork.
Manage post-event cleanup, equipment breakdown, and secure all inventory and assets.
Fosters positive and collaborative working environment for staff; assists management with addressing employee concerns and performance issues.
Ensure compliance with all Levy policies, procedures, and Levy Core Signatures.
Performs other duties as assigned.