Concessions Server - Casper Ice Arena (part-time)

City of Casper•Casper Ice Arena - Casper, WY

4d•Onsite

About The Position

This is a part-time position at the Casper Ice Arena. The server is responsible for providing courteous customer service and cashier services while serving food and beverages (alcoholic and non-alcoholic). This role involves preparing and serving concessions, checking identification for alcohol sales, handling cash, managing customer behavior related to alcohol consumption, stocking supplies, maintaining cleanliness, and providing general customer service and information about the facility or event. The position requires representing the City of Casper professionally and courteously.

Requirements

Must be at least 21 years of age to serve alcohol per Wyoming State Law.
At least three months experience in providing customer service.
Basic customer service principles.
Basic sanitation and cleaning methods.
Basic mathematical calculations.
Food and beverage (including alcohol) server training standards and best practices.
Ability to work a variety of shifts including weekends and holidays.
Ability to learn cash register operations, and cashiering methods and procedures.
Ability to routinely demonstrate the City of Casper core values.
Ability to maintain attention to detail in a work situation with frequent interruptions.
Ability to handle multiple customers at the same time.
Ability to learn general layout of facility to provide assistance to visitors and customers.
Ability to organize and/or prioritize to be efficient and effective with multiple tasks.
Ability to operate modern office equipment, software, and operating systems/applications.
Ability to maintain a neat and professional appearance.
Ability to communicate effectively.
Ability to follow written and verbal instructions and direction.
Ability to provide courteous customer service.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
Ability to follow all City safety rules and procedures and reports all accidents/incidents immediately to supervisor.
Ability to follow all local, state, and federal rules and laws related to concessions services and serving alcoholic beverages.
Skill in providing customer service.
Skill in basic mathematical calculations.
Skill in operating in a courteous, knowledgeable and tactful manner with customers, staff and general public.
Skill in oral communication sufficient to exchange or convey information and to receive work direction.
Stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing and repetitive motions.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Nice To Haves

Possession of, or ability to obtain, a valid TIPS Certification within one (1) week of hire.
Possession of, or ability to obtain, a Cardiopulmonary Resuscitation (CPR) and First Aid certification within six (6) months of hire.

Responsibilities

Prepares and serves concession food, and alcoholic and non-alcoholic beverages in a consistent manner in accordance with federal, state and local regulations.
Checks identification of customers to verify age requirement prior to selling alcohol.
Counts money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and there is adequate change available; follows City policies and procedures relating to cash handling and accounts receivable tasks.
Contains overuse of alcohol by customers by cutting off alcohol service; may be required to quiet a loud or obnoxious customer or require them to leave facility.
Stocks supplies such as food and alcohol inventory in a safe and efficient manner.
Maintains clean and orderly cashier station and performs basic routine cleaning tasks.
Provides general customer service and communication with the public regarding safety, policies, rules, and general information about the facility or event.
Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
Performs other duties of a similar nature or level.