Ice Arena Attendant

City of Casper • Casper Ice Arena - Casper, WY

4d • Onsite

About The Position

The Ice Arena Team is looking for an enthusiastic person to make an impact on the community including driving the Zamboni. Work closely with all the user groups at the rink. Weekends / Evening availability is needed. Incumbents are responsible for providing courteous customer service associated with point of sale systems and safely operating the ice resurface and ice maintenance equipment at the ice arena.

Requirements

• Knowledge of customer service principles.
• Knowledge of cashiering and mathematical calculations.
• Knowledge of record keeping.
• Knowledge of standard safety practices and procedures.
• Knowledge of basic principles of health and sanitation standards.
• Ability to work a variety of shifts including weekends, nights, and holidays as needed.
• Ability to be flexible with changing assignments.
• Ability to learn and follow compliant cash handling methods and procedures.
• Ability to learn and follow proper cash register operation.
• Ability to routinely demonstrate the City of Casper core values.
• Ability to encourage safety protocols to all visitors and customers.
• Ability to keep accurate records of work performed.
• Ability to respond to inquiries, complaints, and requests.
• Ability to follow written and verbal instructions and direction.
• Ability to safely operate and handle equipment and supplies.
• Ability to care for applicable tools and equipment.
• Ability to handle multiple customers at the same time.
• Ability to clean-up work sites in a neat and orderly fashion.
• Ability to learn to assess problems in the field and conduct measures to correct the problem.
• Ability to operate modern office equipment, software, and operating systems/applications.
• Ability to maintain a neat and professional appearance.
• Ability to follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.
• Skill in operating in a courteous, knowledgeable and tactful manner with staff and general public.
• Skill in oral and written communication, sufficient to exchange or convey effective information and to receive work direction.
• Skill in operation of modern office equipment, software, and operating systems/applications.
• Skill in operating in a courteous, knowledgeable, and tactful manner with customers, staff and general public.
• Skill in cashiering and mathematical calculations.
• High school diploma or equivalent (G.E.D.) preferred.
• Six (6) months of experience in a public setting providing customer service preferred.
• Must be at least 18 years of age.
• Possession of a valid Wyoming Driver’s License.

Responsibilities

• Attends the front desk of the ice arena and provides general information in person or by telephone, about assigned recreational facilities such as the services provided, processing registrations, issuing memberships, passes, taking associated fees and cashiering, food and retail sales, and similar customer service duties.
• Operates ice resurfacer, skate sharpener, and other ice maintenance/making equipment including Zamboni, Olympia, and ice edger.
• Maintains setting up and tearing down areas for special events including shoveling snow, moving tables, chairs, pipes/drapes in meeting rooms and other designated areas.
• Provides general oversight of participants to ensure participant safety and compliance with appropriate policies and general information about the facility and/or events.
• Maintains clean and orderly cashier station and performs routine cleaning tasks, as assigned, including light cleaning of lift chairs, equipment, and facility common areas.
• Completes daily operational reports and inspections of safety equipment, as assigned.
• Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
• Performs other duties of a similar nature or level.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED