Front Desk Attendant - Casper Ice Arena

City of Casper•Casper Ice Arena - Casper, WY

4d•Onsite

About The Position

The Casper Ice Arena is looking for Customer Service Stars to be the heartbeat of our front-line team. Incumbents are responsible for providing courteous customer service associated with point-of-sale systems, class registrations, memberships, passes, basic clerical duties, and other related work as required. Receives direction from higher level Parks and Recreation supervisory and management staff.

Requirements

Knowledge of receptionist and customer service principles.
Knowledge of cashiering and mathematical calculations.
Knowledge of record keeping.
Ability to work a variety of shifts including weekends and holidays.
Ability to learn cashiering methods and procedures.
Ability to learn cash register operation.
Ability to routinely demonstrate the City of Casper core values.
Ability to follow all City safety rules and procedures and reports all accidents/incidents immediately to supervisor.
Ability to facilitate visitor and customer traffic to their appropriate destination.
Ability to encourage safety protocols to all visitors and customers.
Ability to respond to inquiries, complaints, and requests.
Ability to maintain attention to detail in a work situation with frequent interruptions.
Ability to handle multiple customers at the same time.
Ability to learn general layout of facility to provide assistance to visitors and customers.
Ability to organize and/or prioritize to be efficient and effective with multiple tasks.
Ability to operate modern office equipment, software, and operating systems/applications.
Ability to maintain a neat and professional appearance.
Ability to communicate effectively.
Ability to follow written and verbal instructions and direction.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
Skill in cashiering and mathematical calculations.
Skill in record keeping.
Skill in conflict resolution.
Skill in operation of modern office equipment, software, and operating systems/applications.
Skill in operating in a courteous, knowledgeable and tactful manner with customers, staff and general public.
Skill in oral communication sufficient to exchange or convey information and to receive work direction.
High school diploma or equivalent (G.E.D.) preferred.
Six months experience in a public setting providing customer service preferred.
Must be at least 16 years of age, preferably 18 years of age or older.

Nice To Haves

First Aid/CPR preferred.

Responsibilities

Attend the front desk of a Parks and Recreation facility and provide general information in person, online, or by telephone, about assigned recreational facility such as the services provided, processing registrations, issuing memberships, passes, taking associated fees and cashiering, food and retail sales, and similar customer service duties.
General oversight of participants to ensure participant safety and compliance with appropriate policies and general information about the facility and/or events.
Opens and close facilities as assigned and conduct walkthroughs for participant counts as needed.
Assists with basic receptionist and clerical work including recordkeeping.
Prepares and serves food such as popcorn, hotdogs, pretzels, and fountain sodas using standard formulas or following directions as assigned.
Stocks supplies such as food or retail sales inventory in a safe and efficient manner.
Maintains clean and orderly cashier station and performs routine cleaning tasks as assigned.
Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
Performs other duties of a similar nature or level.