Concessions Director

City of Atlanta•College Park, GA

1d•Onsite

About The Position

Provides overall direction and manages operation of the Airport concessions program. Manages lease agreements and assures concession compliance with lease terms, regulatory requirements (food service regulations, customer safety, etc.). Manages an ongoing inspection and compliance program and conducts periodic reviews with concessionaires. Manages response to customer complaints or inquiries. Provides significant input into strategic planning for meeting the needs of the public with appropriate concessionaires, including business terms, space and concept planning, changes in concessionaires, etc. Manages the maintenance of operating records and reports.

Requirements

Bachelor’s degree in Business, Aviation Management, Environmental Health, or related area.
Eight (8) years of professional experience in food service management, concessionaire management, airport vendor operations, etc.
Knowledge of retail and restaurant operations, particularly in a multi-vendor environment; of leasing and concession agreements.
Skill in communicating effectively with concessions and/or airline management regarding issues.
Skill in negotiating solutions to concessionaire issues.
Ability to manage and coach professional employees engaged in regulatory activities.
Ability to build effective partnerships with business partners, other Airport management, regulatory authorities.

Nice To Haves

Bachelor’s degree in Business, Aviation Management, Environmental Health, or related area and five (5) or more years related work experience, specifically in airport concessions or shopping center concessions management.

Responsibilities

Directs overall operations of airport concessions program including strategic and business plans development, contracts and lease administration, and service delivery.
Manages a staff of professionals engaged in ensuring vendor compliance with food service, safety, security, and business requirements in accordance with applicable regulations and lease terms.
Collaborates in the development of concession plans for existing and future space; works with Airport planners to determine concession needs and revenue opportunities.
Serves as a primary communication channel with concessionaires.
Coordinates development of new retail concessions programs; evaluates proposed operations to determine overall feasibility; participates in development of new space and in the selection of vendors.
Works with Airport construction and maintenance staff to coordinate changes to space as required.
Responds to questions and complaints about concession operations; directs investigation and reviews results and resolution.
Works in cooperation with vendors and technology staff to provide and/or support point-of-sale system.
Receives/generates various reports; reviews for accuracy; performs applicable calculations; approves, forwards, and/or maintains as appropriate.
Reviews periodic vendor inspections and conducts annual vendor evaluation conferences.
Collaborates with other Airport leadership to negotiate financial and operating terms for tenant leases.
Prepares annual operating and capital budgets; participates in daily management of budgets.
Set operating goals and timetables and to establish policies, processes, and schedules for staff within the needs of the Airport.
Provide direction, coaching, and day-to-day supervision over a group of professionals engaged in liaison with and inspection of concessionaires.
Develop and implement operational strategies for the Airport concessions program.
Identify and nurture talent within the team for effective performance.
Manage and enhance quality processes to ensure efficiency.
Implement cost management strategies to optimize resources.
Provide leadership and guidance to the concessions team.
Foster and maintain relationships with concessionaires to promote growth and compliance.
Continuously assess and improve the customer experience and satisfaction journey.
Conduct financial oversight through contract business reviews.
Manage risks and ensure legal compliance in concession operations.
Drive environmental and sustainability initiatives within the concessions program.
Develop and implement emergency response plans and preparations.
Utilize data analytics to inform decision-making and improve operations.
May perform other duties as assigned.